About the role
The Manager, Retail & Client Insights is a strategic analytics role within the Fragrance & Beauty division, responsible for transforming retail and client data into actionable insights that drive business performance, client engagement, and lifetime value.
Sitting at the intersection of analytics, business strategy, and omnichannel experience, you will partner with cross-functional teams to translate complex data into clear, decision-ready insights. You will play a key role in strengthening the division’s ability to understand client behaviors, optimize experiences, and enable more informed, data-driven decisions across boutiques, marketing, and client development.
What impact you can create at CHANEL
You will act as a trusted insight partner, elevating how data is used to shape strategy, enhance client experience, and drive performance.
Lead end-to-end analysis on strategic retail and client topics, from problem framing to insight synthesis and presentation
Generate actionable insights on boutique performance, client behaviors, customer satisfaction, and key initiatives (campaigns, events, new store openings)
Analyze omnichannel performance across retail, e-commerce, CRM touchpoints, and client experiences to identify optimization opportunities
Evaluate the effectiveness of CRM and loyalty programs, uncovering drivers of engagement, retention, and client value
Translate complex analysis into clear narratives with business implications and recommended actions for stakeholders
Support key business planning cycles (e.g., quarterly reviews, annual planning) with data-driven insights, forecasts, and performance tracking
Enhance analytics capabilities through collaboration with data teams, improving reporting tools, dashboards, and data quality
Drive a culture of insight-led decision-making, ensuring analysis directly influences strategy and execution
You are energized by
Turning complex data into meaningful insights that influence business decisions
Connecting retail, client, and omnichannel data to uncover patterns and opportunities
Partnering with senior stakeholders to shape strategy and priorities
Solving ambiguous business questions through structured analytical thinking
Translating insights into compelling stories and clear recommendations
Working in a fast-paced, cross-functional, and highly collaborative environment
Continuously improving analytics capabilities, tools, and ways of working
What you will bring
Bachelor’s degree in Business, Data Science, Business Analytics, or related disciplines
5–8+ years of experience in analytics or insights roles within luxury, retail, beauty, FMCG, e-commerce, or consumer-driven industries
Strong hands-on analytical expertise, with experience in client lifecycle, retail, and omnichannel analytics
Advanced SQL skills and ability to work with large, complex datasets independently
Experience in analytical techniques such as segmentation, cohort analysis, driver analysis, and scenario modelling
Proficiency in data visualization and storytelling tools (e.g., Power BI, advanced Excel), with strong presentation skills
Familiarity with CRM data, digital analytics (e.g., Google Analytics), and loyalty programs is a strong advantage
Strong business acumen with the ability to translate analysis into strategic recommendations
Excellent stakeholder management and communication skills in a matrixed environment
A proactive, curious, and detail-oriented mindset, with a high standard of rigor and ownership
At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.
Chanel is a private company and world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to exceptional craftsmanship and offering high-end creations. Chanel employs more than 32,000 people worldwide.
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel is committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
