Bierman Autism Centers

Client Intake Specialist

Bierman Autism Centers  •  $55k/yr  •  Remote  •  1 day ago
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Job Description

Job Type
Full-time

We’re building ‘the’ Teaching Hospital for pediatric therapy — a category of one by driving excellence in outcomes, developing clinicians, building payer trust, and embedding systems across what we do.

Bierman Autism Centers is looking for a full-time New Client Intake Specialist In this role, you will be the first point of contact with prospective families and play a critical role in helping children with autism get the services they need. You are responsible for helping families navigate the intake process, collecting necessary forms and clinical documents, and educating families about our services.

This role matters deeply at Bierman. The Client Intake Specialist must enjoy interacting with people, be empathetic, compassionate, and have a high desire to help others . If you are an adaptable, detail-oriented communicator who thrives in a fast-paced environment and is genuinely excited about guiding families through their first steps toward life-changing therapy, we have an exciting opportunity at Bierman Autism Centers!

What You'll Own

  • Family Guidance & First Impressions

You’ll be the first point of contact for families in need of services and help them navigate each step of the intake process. You will work closely with potential client parents via inbound calls, answering their questions, and educating families about our services and the best treatments for children with autism . You'll also follow up with families after scheduled tours to gather feedback and provide direction on next steps.

  • Document Coordination & Platform Management

You’ll collect the necessary forms and clinical documentation required for the authorization of services. You'll enter, organize, and maintain prospective client information and received paperwork within various electronic platforms, ensuring everything is meticulous and secure.

  • Cross-Functional Pipeline Support

You’ll schedule appointments and tours, coordinating seamlessly with administrative and clinical teams across multiple locations. You will assist clinical teams by gathering essential background information on each prospective client before their assessments, and you'll interact regularly with billing and clinical teams via daily meetings to keep the intake pipeline moving efficiently .

Requirements

Requirements You're a Great Fit If You Have:

  • A Bachelor's degree or higher.
  • Proven experience in a similar client-facing or customer service role.
  • Excellent verbal and written communication skills, with the ability to communicate with genuine empathy .
  • Strong time management skills and a proven ability to meet critical deadlines.
  • The ability to thrive and remain composed in a fast-paced environment .
  • Strong teamwork and collaboration skills, with an ability to easily adapt to organizational changes .
  • Manual dexterity to perform computer functions and the visual acuity to read and comprehend written digital or paper communication .
  • The capacity to maintain prolonged periods of working on a computer while sitting at a desk.

Why You’ll Love Bierman:

  • Mission That Matters: Everything you do in intake directly supports our mission of transforming the lives of children with autism and their families. You’ll feel that impact with every phone call you take .
  • Room to Grow: We’re a fast-growing company that invests in its people. As we scale, the right person in this role has real opportunity to grow with us.
  • Engaging, Supportive Culture: We work hard, we laugh a lot, and we genuinely believe that a great team culture produces great work.
  • Competitive Compensation and Comprehensive Benefits: Competitive full-time pay based on your qualifications and experience. Full-time employees are offered our comprehensive benefits package, including Paid Time Off, a 401(k) plan, comprehensive insurance (health, dental, and vision), and options for Short and Long-Term disability insurance .

Ready to Make an Impact? If you're ready to own the intake experience at an organization that's transforming lives, we can't wait to review your application! Apply today to join our team. (Note: By submitting your application to Bierman, you are opting into receiving communications from Bierman)

Our Story:

A Legacy of Progress, Fueled by Play In 2006, Bierman Autism Centers began with a simple dream: to empower children with autism to thrive. We believed in the power of letting kids be kids and initially offered in-home care to foster a comforting and familiar environment. We were driven by three core beliefs: achieving remarkable progress with children, creating a great team that enjoys working together, and building a workplace that fosters internal career paths and growth for our team members.

Our dedication to progress led us to a pivotal moment. Recognizing the potential of center-based care, we opened our first center in Indiana in 2010. This wasn’t just about location; it shifted our philosophy. Centers allowed us to create consistent, nurturing environments tailored to each child’s needs. This shift became the cornerstone of our success.

Today, Bierman Autism Centers are beacons of innovative care across Arizona, Indiana, Massachusetts, New Jersey, North Carolina, Ohio, and Rhode Island. We offer ABA therapy, Speech Therapy, Occupational Therapy and Diagnostic Services within center-based settings designed for the comprehensive development of our children.

Bierman Autism Centers values diversity in the workplace. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry, or any other status protected by law.

Furthermore, Bierman Autism Centers is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information, or any other status protected by law.

As an equal opportunity employer, Bierman Autism Centers does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation as a candidate for employment, please inform a member of the Talent Acquisition team.

Salary Description
$55,000 - $85,000
Bierman Autism Centers

About Bierman Autism Centers

Bierman Autism Centers delivers play-based, personalized therapy that transforms the lives of children diagnosed with autism and the lives of those who support them. Since 2006, we’ve helped children build skills in communication, independence, and self-advocacy in warm, structured centers designed for joy and growth.

We operate like a teaching hospital, balancing two core goals: delivering exceptional outcomes for children and developing extraordinary clinicians. This dual mission drives everything we do, from precision teaching and real-time data to mentorship and structured training through Bierman University.

Our interdisciplinary approach includes ABA, speech, and occupational therapy in locations across Arizona, Indiana, Massachusetts, New Jersey, North Carolina, Ohio, and Rhode Island. With secure environments and a family-focused philosophy, every center is built for learning, laughter, and lifelong progress.

Bierman isn’t just where therapy happens. It’s where careers take off, communities come together, and breakthroughs unfold every day. Our mission is simple: create progress and possibilities® for every child and every team member.

Industry
Healthcare & Social Services
Company Size
501-1,000 employees
Headquarters
Westfield, Indiana
Year Founded
2006
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