Job Description

Requisition No: 872910

Agency: Department of Education

Working Title: CLIENT INTAKE AND SUPPORT SPECIALIST - 48007197 (BLIND SERVICES)

Pay Plan: Career Service

Position Number: 48007197

Salary: $38,492.00 to $42,341.20 Annually

Posting Closing Date: 04/30/2026

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Florida Department of Education

Division of Blind Services

Bureau of Client Services and Program Support

Location: District 5 Satellite Office/Cocoa Beach (Brevard County)

Client Intake and Support Specialist for the Blind

Position Title: Rehabilitation Technician – Blind (Career Service)

Salary Range: $38,492.00 to $42,341.20 Annually

CANDIDATES ARE TYPICALLY HIRED AT THE MINIMUM SALARY

This advertisement may be used to fill multiple vacancies up to six months.

*THIS IS AN ANTICIPATED VACANCY*

APPLICATION INFORMATION & HIRING REQUIREMENTS:

Application Information:

• Your Candidate Profile (application) must be complete in its entirety.
• Work History (in easy to review chronological order) Consists of:

• • Any position held by a State of Florida Agency
  • Any position held by a Florida University
  • All periods of employment from high school graduation
  • All periods of current or prior unemployment
  • Gaps 3 months or more must be accounted for*
  • Any Education
  • Any Volunteer Experience
  • Your resume and application must match
• * Gaps 3 months or more must be addressed – you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps.
• It is unacceptable to use the statement “See Resume” in place of entering work history. Your candidate profile will be converted to your official application.
• Include supervisor names and phone numbers for reference checks or the contact information for your Human Resources office to verify current or former employment.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.

Hiring Information and Requirements:

• The Bureau of Personnel Management reviews every application for prior State of Florida and Florida University work history in the People First system.

• If claiming Veteran’s Preference, the candidate MUST attach supporting documentation such as the DD214 and your VA Letter that reflects level of disability if applicable. Applicable to career service positions only.
• If claiming Right to First Interview, the candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions. Applicable to career service positions only.

If you are missing any of the items above, your packet may be held up at the final review step.

NOTE: Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process.

OFFICE CONTACT:

Audrey Turner, District Administrator

Phone: 386-254-3804

This position serves as a Rehabilitation Technician/Client Intake and Support Specialist for the Blind/Visually Impaired in the Division of Blind Services District 5 Satellite Office, located in Cocoa Beach, Florida. This position is responsible for providing intake services and case management for blind and visually impaired consumers of the Division of Blind Services. Intake services include gathering eye medical data for the purpose of eligibility determination by the Human Services Program Consultant (Employment Program Counselor).

DUTIES & RESPONSIBILITIES:

(Note: The omission of specific job duties does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

The Florida Department of Education (FDOE) has an open position that is responsible for executing the following functions:

• Conducts client intake.
• Assesses client’s resources.
• Performs follow-up and maintains client contact through telephone calls and emails.
• Interviews, counsels, and evaluates clients to determine individual therapeutic activity needs.
• Consults with other professionals and team members concerning recommended programs.
• Prepares reports on clients’ progress and their reactions to various activities.
• Evaluates rehabilitation therapy programs and makes recommendations for adjustments and revisions.
• Conducts in-depth interviews with a diverse group of blind and visually impaired clients to assist in the determination of their eligibility for rehabilitation services and the feasibility for achieving a vocational independent living or educational goal.
• Determines existing problems and evaluates individual needs for achieving independence in daily living, in acquiring communication skills and/or obtaining suitable employment.
• Develops community contacts for similar benefits and socialization.
• Assists in the implementation of policies, standards, rules, regulations, and guidelines for program planning.
• Reviews applicant records to ensure that all necessary documentation is current and consistent with program guidelines.
• Composes and drafts letters and other correspondence.

KNOWLEDGE, SKILLS & ABILITIES:

• Knowledge of medical and psychological aspects of rehabilitation.
• Knowledge of community resources.
• Knowledge of employment program process.
• Knowledge of employment program policies and procedures.
• Knowledge of office procedures.
• Knowledge of the medical aspects of rehabilitation.
• Knowledge of employment program purchasing and accounting procedures.
• Knowledge of basic data operations and terminology.
• Skill in operation of general office equipment.
• Ability to operate a computer terminal.
• Ability to make decisions and to work independently.
• Ability to establish and maintain effective working relationships with others.
• Ability to maintain records.
• Ability to compose correspondence without specific instructions.
• Ability to communicate effectively.
• Ability to plan, organize and coordinate work.

WHO WE’RE LOOKING FOR:

The ideal incumbent must be productive under tight timeframes, balance multiple and competing priorities, and maintain goal-directed behavior and performance sometimes under stressful conditions. The incumbent must interact courteously with others. The performance and behavior of all employees must demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit. Attendance is an essential function.

OTHER MISCELLANEOUS DUTIES:

• Performs other duties as requested.
• Some travel is required.

MINIMUM QUALIFICATIONS:

• A bachelor’s degree from an accredited college or university in a field of study reasonably related to vocational rehabilitation, to indicate a level of competency and skill demonstrating basic preparation in a field of study such as vocational rehabilitation; or
• Four years of professional and relevant experience in a public vocational rehabilitation program. Preference will be given to those with a bachelor’s degree.

PREFERRED QUALIFICATIONS:

Preference will be given to candidates with:

• A bachelor’s or master’s degree from an accredited college or university.
• Three (3) to five (5) years’ experience in a public vocational rehabilitation program.
• An ability to establish and maintain education and experience requirements to ensure an understanding of the evolving labor force and the needs of individuals with disabilities.
• Knowledge of the Workforce Innovation and Opportunity Act (WIOA).

DIVISION OF BLIND SERVICES MISSION STATEMENT:

The Division of Blind Services ensure blind and visually impaired Floridians have the tools, support and opportunities to achieve success. In partnership with others, we create a barrier-free environment in the lives of Floridians with visual disabilities. The Florida Division of Blind Services helps blind and visually impaired individuals achieve their goals and live their lives with as much independence and self-direction as possible. The Division serves thousands of Floridians through its plethora of programs and services. District and Satellite Offices located throughout the state, as well as the Career, Technology and Training Center for the Blind & Visually Impaired (CTTC), and the Braille and Talking Books Library. The Division of Blind Servies has become a national model in education, employment and other services that foster independence for blind and visually impaired Floridians.

FLDOE: Division of Blind Services

Working for the State of Florida has Benefits!

*State Group Insurance Coverage options+ (health, life, dental, vision, and other supplemental options)

*Nine paid holidays and a Personal Holiday each year.

*Student Loan Forgiveness Program (Eligibility required).

*Tuition Fee Waivers (Accepted by major Florida colleges/universities).

*Maternity and Parental Leave Benefits.

*Retirement plan options, including employer contributions ( www.myfrs.com).

*Annual and Sick Leave Benefits.

*Flexible Spending Accounts.

*Ongoing comprehensive training provided.

*Highly skilled, professional environment.

For a more complete list of benefits, visit www.mybenefits.myflorida.com

*We care about the success of our employees.

*We care about the success of our clients.

*We are always improving our technology, our tools, our customers' experiences and ourselves.

*We offer rewarding experiences for reliable, compassionate and professional employees.

LEAVE INFORMATION: (CS)

• • Annual Leave - All full-time Career Service employees filling established positions earn annual leave in varying increments dependent upon years of creditable service. Employees with up to 5 years of creditable service earn 8.667 hours per month, with 5 to 10 years earn 10.833 hours per month and those with over 10 years of service earn 13 hours per month. Employees in Senior Management Service and Selected Exempt Service positions are credited with 176 hours of annual leave upon appointment. In subsequent years, the annual allotment is credited on the anniversary date of the initial appointment.
  • Sick Leave - Career Service employees earn 8.667 hours of sick leave credits per month.

BACKGROUND SCREENING REQUIREMENT:

It is the policy of the Florida Department of Education that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. You will be required to provide your Social Security Number to conduct the required verifications. No applicant for a designated position will be employed, contracted or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, finger printing for all purposes and checks under this requirement, statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, federal criminal records check through the Federal Bureau of Investigation, and local criminal records checks through local law enforcement.

SELECTIVE SERVICE SYSTEM (SSS) AND REQUIREMENT:

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the Selective Service website

If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.