At CHANEL, we believe in creating meaningful client relationships and placing people at the heart of everything we do. As Client Intelligence & Insights Manager, you will transform client data into actionable insights that elevate personalized experiences across Hong Kong & Macau.
This role blends analytics, storytelling, and business acumen - connecting global strategy with local market realities. You will empower boutique teams with data-driven insights, enabling them to create exceptional client moments while strengthening client engagement and loyalty.
Impact You Can Create:
Elevate Client Understanding: Analyze CRM data, client journeys, and campaign performance to uncover insights that enhance personalization and clienteling strategies.
Activate Data into Business Value: Translate complex data into clear, actionable recommendations and intuitive dashboards that guide boutique decision-making.
Enable Data-Driven Culture: Coach boutique and office teams to leverage insights, fostering a balance between operational excellence and creativity.
Drive Innovation in Client Intelligence: Develop segmentation, predictive models, and personalized journeys across clienteling and digital platforms.
Strengthen Collaboration: Partner with regional and local stakeholders to ensure alignment of data strategies and consistency in execution.
Ensure Trust & Compliance: Embed data privacy and security principles across all initiatives in line with Hong Kong and Macau regulations.
You Are Energized By
Transforming data into meaningful stories and impactful client experiences
Bridging analytics and creativity to inspire business action
Working closely with boutique teams to bring insights to life
Leading workshops, collaboration, and cross-functional dialogue
Navigating complexity and connecting multiple data sources to uncover opportunities
Driving innovation in a fast-paced, evolving luxury retail environment
What you will bring:
5–8 years of experience in client intelligence, CRM, or analytics, ideally within luxury retail or a data-driven environment, with a strong understanding of clienteling and client experience
Strong command of CRM and analytics tools (e.g. Salesforce, SQL, Databricks, Power BI), with the ability to translate business needs into relevant and impactful data solutions
Ability to transform complex data into clear, compelling insights and narratives that support decision-making and drive action
Proven ability to collaborate and influence across teams, engaging stakeholders and empowering boutique teams to adopt data-driven practices
A curious, agile and detail-oriented mindset, with a passion for luxury and a strong appreciation of Hong Kong & Macau client dynamics
CHANEL is committed to nurturing your personal growth and fostering an inclusive culture that values your unique perspective and potential. Join us to co-create extraordinary client moments and define the future of luxury in Hong Kong and Macau.
Chanel is a private company and world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to exceptional craftsmanship and offering high-end creations. Chanel employs more than 32,000 people worldwide.
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel is committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
