Job Description

Client Financial Services Team Manager

Permanent

Grade D - £45,091 – £53,460

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Client Financial Services is a unique team responsible for conducting the financial assessments of adults who receive care services provided by Birmingham City Council. Client Financial Services also handle the financial monitoring of over 3000 accounts, administer Birmingham City Council's Direct Payment system for providing care, and also oversees the Appointee and Court Deputy service, which assists vulnerable citizens to manage their finances. In addition to all of the above, Client Financial Services provide advice and information for citizens and staff alike on all aspects of the financial elements of the care process.

We are looking for an individual to join our team who can hit the ground running, so previous managerial experience in a financial or care background is highly desirable.

Shortlisted candidates will be asked to give a presentation as part of the interview process.

Key Responsibilities

• Lead and manage the Client Financial Services team, including performance management, workload monitoring, supervision, and staff development
• Support the Head of Client Financial Services in developing and delivering the service, engaging with wider social care teams
• Ensure compliance with statutory, regulatory, and legislative obligations, including financial regulations and charging policies
• Monitor and improve performance and quality standards, using business intelligence systems to deliver customer-focused services
• Assist with change management initiatives, ensuring effective communication and engagement
• Coordinate actions to minimise directorate debt
• Assist in recruitment, selection, and induction of staff

Skills & Abilities:

• Strong leadership, supervision, and coaching skills
• Ability to manage change and lead teams through uncertainty
• Excellent communication and relationship-building skills
• Ability to work under pressure and manage competing priorities

Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: Resourcing@birmingham.gov.uk

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

and Person Specification

We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).