The Lash Lounge

Client Experience & Sales Lead

The Lash Lounge  •  $15 - $20/hr  •  Texas (Onsite)  •  19 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Benefits:

  • Dental insurance
  • Vision insurance

WHO WE ARE

At The Lash Lounge, we are a luxury beauty destination and the premier salon for lash extensions, with over 100 locations nationwide. We offer an elevated menu of services including custom lash extensions, lash lifts, tinting, threading, and more. Our salons deliver a polished, high-end experience where guest care, results, and attention to detail come first.

WHO WE’RE LOOKING FOR

We are seeking a high-performing Client Experience & Sales Lead to drive bookings, memberships, retail sales, and client retention in our upscale salon. This is a revenue-generating sales role for someone who enjoys building relationships, converting inquiries into loyal clients, and being rewarded for performance.

This is a sales-focused, revenue-generating position. You will own the guest experience from first contact to checkout while actively driving bookings, maximizing schedule efficiency, and selling memberships and retail.

For someone who consistently demonstrates leadership, initiative, and strong business results, this role offers a clear pathway to grow into an Assistant Manager position.

If you enjoy building relationships, achieving goals, and growing your career within a luxury beauty brand, we'd love to meet you.

WHAT YOU’LL DO

  • Deliver a polished, high-touch guest experience from check-in to checkout
  • Respond to leads quickly and confidently via phone, text, and online inquiries
  • Convert inquiries into booked appointments and long-term clients
  • Proactively fill open appointment slots and maintain a fully booked schedule
  • Consistently sell memberships, packages, and retail products
  • Build relationships that drive repeat business and referrals
  • Handle guest concerns with professionalism and confidence
  • Maintain a clean, organized, and elevated salon environment
  • Learn the operational side of salon management
  • Assist with special projects and daily business operations
  • Take initiative in solving problems and improving processes
  • Serve as a positive role model for teammates
  • Develop the skills needed for future leadership opportunities within the salon

WHAT WE’RE LOOKING FOR

  • Proven sales experience (salon, spa, medspa, fitness, or retail)
  • Experience in a fast-paced, high-end or luxury service environment
  • Confident, outgoing communicator who can build rapport and close
  • Comfortable on the phone—able to convert, not just answer
  • Goal-driven mindset with a track record of hitting or exceeding targets
  • Highly organized with strong attention to detail
  • Ability to stay calm, polished, and solution-oriented under pressure
  • Tech-savvy with booking systems and POS platforms
  • Availability on Saturdays is required
  • A desire to grow into a leadership role

COMPENSATION & PERKS

  • Competitive hourly base pay plus performance incentives—your earning potential is directly tied to your results
  • Work in a stylish, high-end salon environment with a supportive, team-driven culture
  • Health benefit: Complimentary access to virtual medical care
  • Exclusive team perks, including complimentary lash and brow services

If you’re motivated by results, thrive in a fast-paced environment, and want to be rewarded for your ability to sell while delivering an exceptional guest experience—we want to meet you.

Related key words:beauty, spa

Compensation: $15.00 - $20.00 per hour

WHAT WE DO:

The Lash Lounge is a world-class destination for semi-permanent eyelash extensions. We offer a complete menu of services, including eyelash extensions, refills, threading and more. When women visit The Lash Lounge, they enter a retreat designed to rejuvenate from the inside out, so that they can step out and face the world with confidence.

WHY JOIN OUR TEAM:

We developed a proprietary training program to provide you with the latest, most innovative lashing and guest care courses. Whether new or experienced, you’ll get both intensive theory-based and hands-on education to further your professional careers.

Finessed over decades with a focus on beautiful, consistent results and the safety of our guests, our curriculum is highly regarded industry-wide and rivals the best in the business.

The Lash Lounge

About The Lash Lounge

The Lash Lounge is a premier eyelash salon franchise, specializing in custom lash extensions, lash lifts, tinting, threading and more.

The Lash Lounge is a luxurious and relaxing escape from the hustle and bustle of everyday life—a welcome invitation to take some much-needed “me time”!

The Lash Lounge developed an exclusive lash design technique to create custom lash looks for every guest that celebrate and elevate each individual’s natural beauty. Each appointment begins with a consultation, where expert stylists work together with guests to design the perfect lash look.

All Lash Lounge stylists complete an extensive training program that graduates experts in technical lash application and artistry, while always prioritizing the safety and health of guests’ natural lashes.

The Lash Lounge’s services drastically cut down on morning makeup routines and leave guests confident that, whatever the day brings them, they’ll look and feel their best.

The Lash Lounge was created by Founder and CIO Anna Phillips in 2006, the result of her passion for helping women feel better about themselves and wanting to offer the same business opportunity to others. The first Lash Lounge salon opened in 2006 and quickly grew into three locations in two short years. The Lash Lounge went on to pioneer this new express service niche in the franchising world in 2009 and has gained a nation-wide reputation as the best in the business.

Lash extensions are one of the fastest-growing beauty segments in the United States. To learn more about franchise opportunities, visit www.thelashlounge.com/franchise.

Industry
Unknown
Company Size
501-1,000 employees
Headquarters
Ann Arbor, Michigan
Year Founded
2006
Social Media