Deloitte

Client Experience & Quality Analyst Intern (as of September 2026)

Deloitte  •  Luxembourg, LU (Onsite)  •  1 month ago
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Job Description

On site

Full time

Your future team

Our Quality & Excellence team runs Deloitte Luxembourg’s Voice of Client program, which monitors client experience across service lines (Audit, Tax, Consulting) and informs decision-making at Firm Leadership level. We work closely with Business Development, Marketing & Communications and others, and promote a strong quality and client-centric culture across the Firm.
Our motto is “Never boring”: we tackle a wide range of topics, from in depth data analysis to firm wide communication initiatives. We are looking for a 6 month Intern to join us in September 2026 and play a key role within the team.

The advantages of joining us

  • Professional Growth, High Standards
    Immerse yourself in a culture of excellence and develop your skills through top-tier methodologies and deliverables, equipping you for future success.
  • Global Impact, Local Connections
    Work on international projects and collaborate with diverse teams, all while making an impact locally.
  • Inclusive, Flexible Culture
    Embrace a culture where your voice matters, with flexible hours to balance work and life seamlessly.

How you'll contribute to our success

In this role, you will:

  • Extract insights for leaders’ decision making:
    Research client data, analyse feedback, identify patterns, and prepare insight-driven reports highlighting emerging trends for leadership.
  • Create internal communications to support client centricity:
    Design infographics, draft short articles, and assist in planning internal events that promote client focus.
  • Monitor program progress:
    Track KPIs, maintain dashboards, and ensure transparency with overview files.

The recruitment process includes a 30-minute online test and a one-hour test with three short exercises (no specific preparation required).

Your skills

  • You are close to completing a Master's degree in Business Administration, Management, Economics or a related field.
  • Prior experience in a business environment or a large organization is an asset.
  • You have strong analytical skills (both qualitative and quantitative) and excellent attention to detail.
  • You can build trust-based business relationships and maintain strict confidentiality.
  • You are proficient in Word, Excel, PowerPoint, Teams, Planner and are comfortable using AI-chatbots. Knowledge of Power BI is considered an asset.
  • You are fluent (C1, C2, native level) in both French and English – this is a mandatory requirement. Applications not meeting this criterion will not be considered.

Interested? Please submit your resume in English

Get to know more about Deloitte on our LinkedIn page (#DeloitteLU), Instagram page, YouTube page or website

With more than 2,600 employees and 98 nationalities, Deloitte Luxembourg is one of the Grand Duchy's largest, strongest and oldest professional services firms. For more than 75 years, our talented teams have been serving clients in various industries delivering high added-value offerings to national and international clients in audit and assurance, consulting, financial advisory, risk advisory, tax, and related services. Deloitte Luxembourg is part of the global Deloitte network.

Deloitte provides leading professional services to nearly 90% of the Fortune Global 500® and thousands of private companies. Our people deliver measurable and lasting results that help reinforce public trust in capital markets and enable clients to transform and thrive. Building on its 180+-year history, Deloitte spans more than 150 countries and territories. Learn how Deloitte’s over 470,000 people worldwide work together every day to make an impact that matters at www.deloitte.com.

Deloitte

About Deloitte

Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), its global network of member firms, and their related entities. DTTL (also referred to as “Deloitte Global”) and each of its member firms are legally separate and independent entities. DTTL does not provide services to clients. Please see www.deloitte.com/about to learn more.

The content on this page contains general information only, and none of Deloitte Touche Tohmatsu Limited, its member firms, or their related entities (collectively the “Deloitte Network”) is, by means of this publication, rendering professional advice or services. Before making any decision or taking any action that may affect your finances or your business, you should consult a qualified professional adviser. No entity in the Deloitte Network shall be responsible for any loss whatsoever sustained by any person who relies on content from this page.

Industry
Consulting & Advisory
Company Size
10,000+ employees
Headquarters
Worldwide, OO
Year Founded
1845
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