Job Description

Hume Riverina Community Legal Service (HRCLS)

Location: Based in Wodonga, Victoria

Employment Type: Part-time (0.6 FTE) | 12 Month Maximum-term

• Salary between $78,664 to $84,355 pro-rata (based on skills and experience) PLUS Super!
• 5 weeks annual leave (pro-rata) + 3 additional leave days (between Christmas and New Year)
• Access to salary packaging
• Flexible work arrangements

Hume Riverina Community Legal Service (HRCLS) is a service of Upper Murray Family Care (UMFC), a proudly independent, community-managed organisation, dedicated to strengthening
families and individuals across North East Victoria and the Southern Riverina of NSW and an organisation committed to social justice, inclusion and trauma-informed care.

HRCLS is a generalist, place-based, cross-border community legal centre providing free legal
assistance in civil and family law to those who are most in need: people experiencing barriers to accessing justice who have intersecting legal and non-legal problems. We do this through partnerships with community, education, health and specialist family violence services.

HRCLS is offering an exciting maximum-term contract opportunity for a Client Experience Officer to
join our team; a pivotal tole that ensures clients feel welcomed, heard and
supported from their very first interaction.

About the Role

As the first point of contact, you set the tone for the client experience. You will provide high-quality reception, intake, and administrative support, while assisting clients to access the legal
help they need.

This is a fast-paced, people-focused role where no two days are the same. You will work closely with our legal team and support the coordination of services.

As a Client Experience Officer, you will:

• Act as the first point of contact, providing a welcoming, trauma-informed experience, triaging enquiries, booking appointments, and offering accurate information and referrals.
• Support front-of-house operations, maintain appointment systems, and ensure smooth
  daily reception functions.
• Deliver administrative support to the legal team, including correspondence, record-keeping, and general office coordination.
• Assist with coordinating meetings and provide secretariat and logistical support where required.

About You

You are organised, compassionate, and thrive in a role where you can support both people and systems.

You will bring:

• Experience in administration, reception, or client service (legal or community sector
  highly regarded)
• A strong commitment to working with vulnerable and marginalised communities in a
  trauma-informed way
• Excellent communication and interpersonal skills, with the ability to adapt your approach
  High attention to detail and accuracy in data entry and record-keeping
• Strong computer skills (MS Office, client management systems)
• The ability to manage sensitive and confidential information appropriately
• A collaborative, team-focused mindset

How to Apply

For more information or a confidential discussion, please contact Ashley Barclay, Manager Operations at abarclay@umfc.com.au

To request a copy of the position description, email peopleandculture@umfc.com.au

After submitting your resume, you will receive an email with a link to complete the screening questions. These must be completed for your application to progress.

We encourage early applications, as submissions will be reviewed upon receipt.

All employment with UMFC is subject to and conditional upon a satisfactory Police Check and relevant 'Employee' Working with Children's Check.

UMFC is a proud Child Safe and inclusive organisation. We welcome people of all backgrounds, abilities, genders and identities.

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, individuals with disabilities, and people of all genders.

Join a team that reflects and celebrates the community we serve!