Job Description

Client Experience Host / Receptionist

Auckland CBD | Full-time

Are you warm, organised and naturally welcoming? We’re looking for a Client Experience Host to be the friendly face of our firm and keep our client-facing environment running smoothly.

This role sits at the heart of our Auckland office. You’ll be the first point of contact for clients and visitors, supporting a wide range of internal and external stakeholders, and helping to create and maintain a professional, calm and well-organised environment every day.

About the role

Reporting to our Head of Technology & Operations, you’ll be responsible for reception and office support services, with a strong focus on client experience, presentation and day‑to‑day office coordination.

Hours: 37.5 hours/week, 7:30 am – 4:00 pm, Monday to Friday

Location: Albert Street, Auckland CBD (In-office)

What you’ll do

Client & Reception Experience

• Welcome clients, visitors and suppliers with a warm, professional approach

• Be the first point of contact for the firm — in person and by phone

• Coordinate meeting room bookings, set-ups and resets

• Proactively review daily and weekly meeting schedules to anticipate requirements, identify potential conflicts, and ensure rooms and resources are prepared in advance

• Prepare tea, coffee and light refreshments for clients (barista experience is advantageous)

• Maintain a tidy, welcoming reception and meeting space at all times

• Manage taxis, parking vouchers and visitor coordination

Office & Admin Support

• Receive and coordinate inbound and outbound courier deliveries

• Assist with document filing and management

• Manage mail and other general office errands

• Support staff events, catering set-ups and internal functions

• Confidently support staff and clients in using meeting room technology and virtual meeting tools (e.g. Teams), including basic set-up and guidance

• Maintain kitchen areas and shared office spaces

Relationships & Professionalism

• Build strong working relationships across the firm, and with our clients

• Present a calm, positive and unflustered approach — even under pressure

• Maintain discretion and confidentiality at all times

• Work comfortably with a high degree of independence in a fast-paced environment, using judgement to resolve day-to-day issues as they arise

What we’re looking for

• Previous experience in reception, administration or customer service (professional services experience an advantage)

• Friendly, approachable and confident communicator

• Strong attention to detail and organisational skills

• Ability to manage competing priorities and support a busy office

• A genuine “happy to help” attitude and pride in presentation

• Confident using Outlook and office technology (meeting room and virtual set-ups)

Why join us?

You’ll be joining a supportive, people‑focused firm where client experience truly matters. This role offers the opportunity to be a trusted and valued presence within our Auckland office.