Job Description

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to further your career or carve out a new path.

Reporting to the Manager, Client Concierge Services, the Client Experience and Events Coordinator, will be responsible for reception tasks, badge preparation, switchboard management and all other operational tasks. This role will also provide added coverage and support for the evening staff.

The hours for this position are: 11:30 a.m. to 7:30 p.m., Monday to Friday.

This job posting is for an existing vacancy.

Major Responsibilities

• Attends operational meetings to determine event needs for reception team
• Responsible for managing the “front of the house”, such as setting up for nametags, managing coat check drop offs and escorting individuals for evening events
• Floor coordination/point person during events to ensure all is running smooth
• Oversee elevator requests and security guard oversight
• Responsible for post event reporting
• Checking room set ups for following day room/event set ups
• Venue research and proposal preparation for off-site events
• Coordinate and prepare the arrivals and departures list, and set up users on various templates and communication groups (SharePoint, MCDM, uber, ritual, crave)
• Coordination of affiliate group members (managing expectations, sending housekeeping rules)

Position Requirements

Education and Experience

This position requires a high school diploma and a minimum of 2-3 years' experience in a client service or in an equivalent position. Previous experience working in Hospitality Services and demonstrated experience with automated booking systems is preferred. An equivalent combination of education, training, and experience may be acceptable.

Knowledge and Skills

• Excellent customer service skills
• Sound communication and interpersonal skills to deal with individuals at all levels within the Firm
• Sound problem solving skills
• Knowledge of I.S., Food and Beverage and Premises operations and the services they are able to provide
• Knowledge of computer applications such as EMS, EMS Web App (eBookings), Sharepoint, Social Tables, and Outlook

We are currently working in a hybrid work arrangement, which includes a requirement to work primarily in the office and flexibility to work remotely up to 2 days per week.

Compensation

The range of expected compensation for this position is $50,000 - $60,000 annually. Compensation offered will be based on a variety of factors including job-related knowledge, education, skills and experience.

Accessibility and Accommodation

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

Please note that we use artificial intelligence to screen, assess or select applicants for the position.

#LI-Hybrid

#LI-MS1

No agencies or phone calls/emails please.