Job Description

BEAUTILAB

CLIENT EXPERIENCE COORDINATOR

Birmingham, Michigan — Immediate Opening

BEAUTILAB, a premier luxury med spa in Birmingham, Michigan, is seeking a polished, highly organized, and personable Client Experience Coordinator to join its growing team.

This is much more than a traditional front-desk position. The Client Experience Coordinator is the first and last point of contact for our clients and plays an important role in creating the elevated, knowledgeable, and results-focused experience BeautiLab is known for.

We're looking for someone who combines genuine warmth and hospitality with sharp organization and a real interest in the aesthetics industry. This is an immediate opening with hands-on training provided — ideal for someone who can start within the next few weeks.

What You'll Do

• Welcome clients and create a warm, polished experience from arrival through checkout
• Answer and manage incoming phone calls, texts, and client inquiries
• Schedule, confirm, and reschedule appointments
• Manage provider schedules, cancellations, and waitlists to maximize appointment availability
• Check clients in and out and process payments accurately
• Maintain accurate client profiles, forms, and documentation
• Assist clients with basic questions regarding BeautiLab treatments, services, and skincare products
• Coordinate consultations and appropriate appointment types
• Follow up with prospective clients and consultation leads
• Rebook clients and assist with treatment-plan scheduling
• Assist with memberships, packages, promotions, and gift cards
• Support retail skincare sales and product replenishment
• Maintain an organized, immaculate, and welcoming reception and retail area
• Communicate schedule changes and client needs effectively with providers
• Assist with daily opening and closing procedures and general administrative responsibilities
• Maintain complete client confidentiality and follow HIPAA requirements

What We're Looking For

• Warm, confident, and genuinely enjoys working with people
• Extremely organized and detail-oriented
• Professional and polished in both appearance and communication
• Comfortable multitasking in a fast-paced environment
• Proactive rather than waiting to be told what needs to be done
• Comfortable discussing aesthetic treatments and professional skincare
• Able to handle difficult situations with discretion and professionalism
• Reliable and committed to providing exceptional client service
• Comfortable with technology and learning new systems
• Zenoti experience strongly preferred
• Previous experience in a medical spa, plastic surgery, dermatology, aesthetics, luxury wellness, hospitality, or another high-touch client-service environment is a major plus
• Knowledge of aesthetic treatments and professional skincare is preferred but can be taught to the right candidate

What BeautiLab Offers

• Competitive hourly pay ($18–$20/hour), with room to grow beyond that range for the right candidate
• $450/month employer contribution toward medical insurance
• Free vision and dental coverage
• 401(k) retirement plan
• Paid time off
• Full-time, W-2 employment
• A premier luxury med spa environment with a strong, team-oriented culture
• Hands-on training and support, especially for a candidate who shows strong potential
• Opportunities for growth and advancement as BeautiLab continues to expand

Grow With BeautiLab

At BeautiLab, the client experience begins the moment someone walks through the door — or calls, texts, or messages. We believe that first and last impression matters as much as the treatment itself.

You'll join a team that values warmth, organization, and genuine care for every client who walks in. As BeautiLab continues to grow, there's real opportunity to grow with it — developing your skills, taking on more responsibility, and becoming a trusted part of the team.

If you're an organized, people-first professional looking to bring your talents to a luxury aesthetic environment with genuine room to grow, we'd love to hear from you.

BEAUTILAB — Live Confidently.