Job Description

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let’s continue creating the extraordinary. Together, let's write the next chapter of your career!

As a Client Experience Coordinator, you will support the Assistant Client Experience Manager in implementing client‑experience initiatives, optimizing service workflows, and enhancing overall operational effectiveness. You will create a seamless, positive, and consistent experience for every client throughout their engagement in AP House. The role focuses on understanding client needs ensuring that every touchpoint reflects commitment to service excellence.

In this role, you will be responsible for:

• Greet incoming and departing clients warmly with a genuine smile and eye contact, while attending to their special needs and requests throughout their visit.
• Provide AP House tours to clients, explaining to them the concept and facilities available.
• Inform clients of the current theme or latest updates of the brand and introduce who will be serving them to ensure a smooth handoff to the assigned client consultant. Attend to special client needs and requests.
• Act as the main liaison with external F&B vendors by coordinating orders, tracking deliveries, and supporting invoice processing, while also assisting F&B staff on‑site by setting and clearing tables, replenishing water, and serving beverages.
• Level up the quality of service in the AP House by meeting the hospitality standards defined by AP HQ.
• Support the Assistant Client Experience Manager in client‑experience initiatives, service enhancements, and administrative tasks.
• Collaborate with sales teams to create unique and memorable client experiences.
• Communicate client feedback to Retail, CRM, Brand, and other relevant teams to maintain a strong feedback loop.
• Ensure all touchpoints align with the brand image for a seamless experience.
• Coordinate staff uniforms by liaising with tailors, maintaining uniform records, and supporting inventory, while also managing laundry consolidation, tracking outgoing items, and ensuring timely returns.

Qualifications

• Minimum 7 years of experience in premium hospitality or luxury client‑facing environments, ideally with exposure to high‑touch service standards (such as First Class airline service or luxury hospitality).
• Demonstrated ability to create warm, engaging, and memorable client interactions, with a naturally sociable and people‑oriented personality.
• Strong service mindset, consistently recognized for professionalism, genuine care, and attention to detail.
• Excellent interpersonal and communication skills, with confidence interacting with UHNW clientele.
• Proven ability to multitask and maintain high service standards in fast‑paced or demanding environments.
• Experience coordinating teams or operational workflows to ensure smooth daily execution.
• Proficiency with CRM systems and client‑preference tracking is a strong advantage.
• Fluent in English, with additional Asian languages considered a plus, and a proactive, reliable, and excellence‑driven approach.

Additional Information

Audemars Piguet offers a competitive and comprehensive compensation and benefits package.

Audemars Piguet is an equal opportunity and affirmative action employer. Audemars Piguet hires without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.