Job Description

What We Need .
Corpay is currently looking to hire an Client Experience Associate. This position falls under our Cross-Border line of business and will be located in Toronto, Canada. In this role, you will support select Corporate Dealers by handling key administrative and operational tasks, enabling the Dealers to focus on managing and growing their portfolio of corporate clients by ensuring seamless trade execution, client account management, and day-to-day operational efficiency.
Reporting directly to the Chief of Staff, you will collaborate closely with Corporate Dealers, Sales, Operations, Compliance, and other shared services teams to deliver exceptional client service and optimize workflows.

How We Work
As a Client Experience Associate you will be expected to work in our Toronto, Canada office. Corpay will set you up for success by providing:
• Assigned workspace in Toronto, Canada (Hybrid)
• Company-issued equipment
• Formal, hands-on training
Role Responsibilities
• Assisting Corporate Dealers in managing client accounts by handling administrative tasks related to trade execution, pricing, and order processing.
• Coordinating trade confirmations, settlement processes, and client documentation to ensure accuracy and compliance.
• Monitoring daily trade settlements and assisting with trade reconciliation to ensure smooth transactions.
• Liaising with shared services departments, including but not limited to Operations, Compliance, Credit, to address inquiries and resolve issues efficiently.
• Facilitating an efficient client and dealer experience by project managing processes and communication with our shared services departments.
• Managing and updating client data, trade records, and communication logs in Salesforce and internal systems.
• Supporting client onboarding and account setup, ensuring all necessary documentation and compliance requirements are met.
• Coordinating with the Compliance team on KYC/AML documentation and regulatory requirements.
• Preparing reports and analysis on client trading activity and account performance to assist Dealers in client engagement.
• Assisting in the preparation of client presentations, market updates, and other materials to support business development efforts.
• Organizing and tracking client communications, ensuring timely follow-ups and proactive engagement.
• Proactively build relationships with current clients and provide exceptional customer service to ensure client satisfaction and loyalty.
• Engaging with clients via phone, email, and virtual meetings to provide updates, answer inquiries, and ensure a high level of service.
• Assisting in client education on Corpay Cross-Border platforms and payment solutions.
• Identifying opportunities to enhance the client experience and streamline operational processes.
• Adhering to compliance obligations, company risk management, Anti-Money Laundering and all company policies.
• Providing ad hoc support to your team as and when required.

Qualifications & Skills
• Proactive and effective communicator with excellent customer service skills
• Ability to develop and maintain strong relationships
• Strong in Microsoft Excel
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
Benefits & Perks
• Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one
• Optional company match RRSP program
• Virtual fitness classes offered company-wide
• Time-off including major holidays, vacation, sick, personal, & volunteer time
• Discounted gym membership rate
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes

Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
Pay Transparency
This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is CAD $63,000 - $70,000 plus quarterly bonus.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: Canadian Human Rights Act – Grounds of Discrimination, Employment Equity Act (Canada) and BC Pay Transparency.
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