Job Description

Are you a high-energy hospitality or guest services professional looking to pivot your elite client-service skills into a premier corporate environment?

Blanchard Machinery Company is seeking a dynamic, polished, and operationally sharp Client Experience & Operations Coordinator to orchestrate the daily energy, flow, and first impressions of our Product Support Headquarters. Sitting at the center of our flagship facility, this position functions as the ultimate brand ambassador and cultural anchor of our Product Support Headquarters.

If you possess a passion for high-touch service and the organizational prowess to seamlessly streamline communications across cross-functional teams, you are the exact talent we are looking for.

The Vibe and Impact You Will Create

• The Ultimate Brand Ambassador: You will set the tone the moment anyone walks through our doors or calls our facility. Your poise, professionalism, and demeanor will define the experience.
• Traffic Controller: You will manage the pulse of the building—seamlessly routing high-volume phone traffic, coordinating logistics, and ensuring communication between our parts, service, and support teams flows flawlessly.
• Curator of the Environment: Take personal pride in ensuring all meeting spaces, common areas, and client-facing zones maintain an immaculate, high-standard presentation.
• Event & Experience Specialist: From VIP customer visits to internal team engagement events, you will be the logistical mastermind behind the scenes, ensuring flawless execution.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are:

• Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies.
• Opportunities for advancement.

Responsibilities

• Contributes to a positive work environment and promotes the vision, mission and values of BMC.
• Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment.
• Client Experience: Elevate every touchpoint for visitors and employees, delivering an intentional, welcoming, and premium concierge experience.
• Operational Coordination: Act as the central communications hub, managing phone traffic and directing inquiries across service, parts, and training divisions with speed and precision.
• Administrative Support: Supports the daily flow of the Product Support Headquarters through high-level scheduling, meeting preparation, and facility logistics, while providing administrative and coordination support to operational leaders, up to and including the Vice President of Product Support.
• Business Support Execution: Maintain the precision of our operational documentation, including assisting with work orders, purchase orders, and shipping documents.
• Continuous Improvement: Constantly identifying ways to improve facility workflow, team communication, and the overall front-of-house experience.
• Other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Hospitality Professional: You have a proven track record (2+ years) delivering exceptional service in hospitality, premium retail, upscale guest services, or a high-touch corporate environment.
• Master Communicator: You possess exceptional interpersonal skills and an innate ability to connect with diverse personalities.
• Thrives in the Fast Lane: You can operate in a fast paced environment and manage multiple priorities seamlessly without losing your composure.
• Obsessively Organized: You have a sharp eye for detail, whether it's managing complex schedules, tracking invoices, or ensuring a conference room is perfectly curated.
• Tech-Savvy: You lean into modern tools and systems, with the capability to master internal corporate databases and platforms quickly.

Working Conditions

• Active, dynamic role based in our modern, indoor Product Support Headquarters.
• Requires the ability to maintain high energy, move throughout the facility, manage front-of-house aesthetics
• Lift/move up to 25 lbs. as needed for event setup or office supply logistics.
• Requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting.
• Seeing, reading, and writing to complete job responsibilities.
• Use of computers and other forms of technology to complete job responsibilities.