Serve as a trusted point of contact for clients, providing timely, professional, and personalized support
Conduct consistent 1:1 outreach primarily via email, supported by LinkedIn, phone, and text messaging
Build strong professional relationships and proactively identify opportunities to increase engagement, satisfaction, and retention
Partner closely with internal teams to support programs, community initiatives, and evolving client needs
Support acquisition and retention by inviting clients to live and digital events using approved templates and messaging
Drive event registrations and attendance by ensuring relevance and value alignment
Execute event-related workflows using CRM and event management platforms
Track engagement and conduct pre- and post-event follow-ups to reinforce value
Research and validate contact information for new and existing clients within assigned accounts
Follow established processes and templates to ensure consistency and data accuracy
Use tools such as ZoomInfo and LinkedIn Sales Navigator to support outreach and account intelligence
Conduct 1:1 outreach to promote available client benefits and drive increased usage
Share research materials, event opportunities, complimentary or discounted access, and other value-added resources
Send timely reminders and targeted communications about upcoming programs and exclusive opportunities
Maintain accurate and up-to-date client data at both contact and account levels
Perform data hygiene activities including audits, deduplication, reporting, and ad hoc data projects
Support social media and promotional initiatives that highlight clients, communities, and organizational activities
4+ years of professional experience in
client experience, customer success, account support, community management
, or a related role
Strong written and verbal communication skills, with the ability to engage senior professionals clearly, professionally, and empathetically
Excellent time management and organizational skills with the ability to prioritize competing initiatives
High attention to detail and a strong commitment to data accuracy and process adherence
Comfort with consistent 1:1 outreach and relationship-building in a client-facing environment
Ability to quickly learn and use CRM, event management, research, and engagement tools
Collaborative mindset with the ability to work cross-functionally
CDL is a proactive Human Resource Management consultancy firm specializing in Strategic Labour Force Outsourcing, Recruitment, Training, Payroll Processing and Total Human Resource Management. Since 2003, we have been a one-stop shop for all HR related queries and support in and around East Africa. We champion best practice in Human Resource while going the extra mile to proactively address workers needs in order to achieve optimum productivity & profitability.
Our Mission
To support and contribute to our partners success while improving the lives' of the community.
Our Vision
To be a partner of choice in providing quality manpower outsourcing solutions.
Our Core Values
1.Professionalism: Conducting our business in the most professional way
2.Respect: Giving due respect to self and others and maintain the environment of teamwork and growth.
3.Passion: To be passionate in all we do.
4.Integrity: To act with honesty and integrity without compromising the truth.
