Job Description

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to begin a career or carve out a new path.

Osler is currently recruiting a Client Experience Ambassador to join Osler’s Hospitality Services group. The Client Experience Ambassador will play a key role providing optimum reception and switchboard services to the Firm which requires providing clients and visitors with a point of contact when they telephone or visit the Firm. The successful candidate will have the ability to lead, motivate, and develop long term relationships with clients and staff.

Hours of Work: 10:00 AM - 6:00 PM and 11:30 AM to 7:30 PM; Monday to Friday

This job posting is for an existing vacancy.

Major Responsibilities

• Greet clients/visitors in person, ensuring they are treated in an efficient and expedient manner, informing appropriate person of visitor arrival, and ensuring client needs are met by answering questions and ensuring the provision of requested services (e.g. photocopying)
• Maintain Firm security by ensuring all visitors are properly checked in and provided with visitor tags. Notify Firm or building security of unauthorized visitors
• Answer all incoming telephone calls to the Firm’s switchboard, properly directs phone calls, take accurate messages, locate appropriate staff if messages are urgent, answer caller’s inquiries, etc.
• Assist clients and lawyers daily with the Conference Centre Buffet by providing them with buffet procedures, directing them to the correct meeting and explaining menu options while liaising with the catering kitchen for special request and needs
• Assist with any urgent requests for additional services to be provided to boardroom meetings
• Perform other duties as required

Position Requirements

Education and Experience

The position requires a high school diploma as well as 1-3 years of experience working in a reception area for a business or professional services firm. A Community College Diploma in business administration or equivalent is an asset.

Knowledge and Skills

• Knowledge of a computerized switchboard console
• Professionalism and customer-service/interpersonal skills required to deal with visitors, clients, and staff members
• Excellent oral and written communication skills
• Ability to work as a team member
• Excellent problem-solving skills
• Proficient with computer applications such as MS Outlook, Calendar, Teams and Word, searching internet/intranet
• Knowledge of relevant computer applications

Compensation

The range of expected compensation for this position is $50,000 - $58,000 annually. Compensation offered will be based on a variety of factors including job-related knowledge, education, skills and experience.

Accessibility and Accommodation

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted. Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

Please note that we use artificial intelligence to screen, assess or select applicants for the position.

No agencies or phone calls/emails please.

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