Job Description

Plus500 is looking for a Client Executive Manager to join the Plus500 Premium Loyalty Program, which is undergoing an exciting transformation.

Plus500 is a global multi-asset fintech group operating technology-based trading platforms. Plus500 offers customers a range of trading products, including Contracts for Difference ("CFDs") and share dealing, as well as futures and options on futures in the US.

The Group retains operating licenses and is regulated in the United Kingdom, Australia, Cyprus, Israel, New Zealand, South Africa, Singapore, Estonia, Japan and Seychelles and through its CFDs product portfolio, offers more than 2,500 different underlying global financial instruments, comprising equities, indices, commodities, options, ETFs, foreign exchange and cryptocurrencies. Customers of the Group can trade CFDs in more than 50 countries and in 30 languages. Plus500 does not permit customers located in the US to trade CFDs.

Plus500 offers a Premium Loyalty Program tailored for our largest global customers, delivering exceptional service that sets the industry standard. As part of our commitment to better understanding and meeting the unique needs of our clients, Plus500 is now focusing on localising this program across all the markets in which we operate and enhancing the current program.

Who are you?

We are seeking an experienced manager to help us scale our Premium Loyalty Program, who possesses in-depth knowledge of the Fintech industry and is willing to travel and meet with our clients.

• Customer-Centric & Proactive Understand the client’s needs and be prepared to engage, listen, and respond promptly to accommodate requests.
• Relationship Builder Develop strong, trust-based relationships with high-value customers to ensure consistent communication and a personalised, high-touch experience.
• Results-driven Achiever: Solutions-oriented and taking ownership of ensuring customer satisfaction by making things happen, and delivering on commitments.
• Premium Service & Retention Partner: You are passionate about delivering excellent service and are excited by the challenge of growing customer loyalty in a highly competitive environment

Responsibilities

• Build and maintain trusting relationships with a portfolio of assigned priority customers, where you will lead the correspondence with them, address their concerns, and resolve their issues promptly and effectively.
• Analyse customer feedback and behavioural data to identify trends and tailor loyalty initiatives.
• Drive strategic initiatives aimed at increasing customer lifetime and reducing churn.
• Work cross-functionally with operations and subsidiaries to resolve strategic customer issues.
• Develop new processes and procedures to upscale and enhance the program.
• Responsible for organising dedicated events and networking opportunities for strategic customers in relevant countries.
• Develop targeted re-engagement campaigns for active and inactive strategic customers.
• Work under strict regulations while maintaining a “can-do” approach.

What We Offer

• A high-impact role in a global, leading fintech company
• Opportunities to lead strategic client initiatives and shape the customer experience
• A dynamic, collaborative, and multifunctional team environment
• Competitive compensation package and travel opportunities
• Professional growth and learning through training and direct engagement with high-value clients, senior stakeholders, and cross-functional teams

Requirements

• BS in Business Administration, Finance, Industrial Engineering, Law, or equivalent
• At least 2 years of experience in a similar role
• Experience in B2C/Fintech Operations is a strong plus
• Proactive attitude and doing what it takes to get the job done
• Deep understanding of the financial markets
• Experience in heavily regulated industries
• Experience in reading, writing, and speaking German/Spanish/Dutch/Polish/Italian/Chinese