THE IMPACT YOU CAN CREATE AT CHANEL:
Reporting to theClient Engagement and Data manager, yourgoalwill be to empower CHANEL Middle East teams to deliver seamless, data‑driven clienteling across every touchpoint (digital and physical) to drive business opportunities
YOUR MISSIONS& RESPONSABILITIES
DATA
Data transformation: turnclientdata into actionsto feedbusinesswith key clientreportson a regular basis
Local Data Stewardship:share aclear view and mapping of differentdataplatforms and tools developed by Europe Digital team
Datagovernance &qualitydatastandards: identifyclientdata discrepancies to enrich our client knowledge. Ensure data privacy and security for the market
Local adoption of digital platforms:upskill teams toleverageclientdatatools in theirday-to-day, onboardnewcomers
CLIENT ENGAGEMENT
Support the implementation ofClientelingobjectives defined by each business and measure themmonthly Provide analytics on theClientelingKPIs achievement and support Business withinsightsto reach those objectives
Follow & execute the CRM plan based on business strategy: client communication plan (email, messaging, prints), and ROI on the CRM actions (client targeting, collection launch, event attendance)
Work closely with the team to ensureaseamlessjourney throughoutthechannels
DIGITAL TOOLS
Support the deploymentandusageofclientelingdigital tools in storealong with retaile-servicessolutionswhen needed
Monitor KPIs & propose booster plan to maximize toolsadoption
Regularly visit the boutiquesandconnect with the teamsto stay close from their needs in terms of toolsandreports
Gather needs from markets and share with Europe for further development upon business request (specific event, new feature…)
Support ad-hoc initiatives from business teams linked to connected experiences or digital tools
YOU ARE ENERGIZED BY:
Analyzing datafromdifferent sources&toolsdaily
Storytelling with dataelaborating powerful and meaningful presentationsto deliver sharpinsightsto businesses
Innovation andEntrepreneurialmindset
Understanding broad ecosystemsand ability to translate it to non-experts, adapting your speech to each of them
Chanel is a private company and world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to exceptional craftsmanship and offering high-end creations. Chanel employs more than 32,000 people worldwide.
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel is committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
