Maison Chloé was founded in 1952 by Gaby Aghion, a Parisian of Egyptian origin who wanted to free women's bodies from the formal and rigid fashion of the time through luxury ready-to-wear.
For nearly 70 years, Chloé has inspired women by creating fashion collections and accessories, revealing stories and sharing her experiences.Our founder's forward-thinking vision of femininity continues to inspire our long-term commitment to supporting the advancement of women.
Women moving forward.For a more equitable future.It is this objective that guides us in everything we do.Today, our goal is to create beautiful products that are meaningful for society and the planet.
We are proud to have received B-Corp certification, which marks a new step in our desire to reinvent the way we do business, and we hope to inspire other organizations.
That’s why we build teams that are committed to our mission.We want to share this approach within the company and with our wider community.
Client Strategy & Business Development
Define and lead the regional Client Strategy, adapting the Maison's global vision to local market dynamics and business opportunities.
Drive client acquisition, retention,reactivationand loyalty initiatives to support commercialobjectivesand sustainable business growth.
Partner with Country Managers and Store Directors to translate strategic priorities into actionable client development plans.
Monitor business performance andidentifyopportunities through client analytics, markettrendsand commercial insights.
Ensure alignment between Retail, CRM, Marketing and Merchandising to deliver an integrated client journey across all touchpoints.
Client engagement& Experience
Lead the execution ofclientelingprograms across Europe, ensuring consistency,excellenceand alignment with Maison priorities.
Develop and oversee personalized client engagement initiatives including one-to-one outreach, events,giftingand exclusive experiences.
Optimizeclient segmentation strategies and activation plans to maximize conversion,retentionand lifetime value.
Promote best practices and foster a culture of client excellence across the boutique network.
Measure campaign effectiveness and continuouslyoptimizeinitiatives based on ROI and client performance.
Management of a yearly budget.
Reporting & Analytics &CRM
Own regional client KPIs, dashboards and performance reporting, providing actionable recommendations to senior leadership.
Analyze client behaviors,purchasingpatternsand business trends toidentifygrowth opportunities.
Collaborate with CRM,Dataand IT teams to improveclientelingtools, reporting capabilities and digital adoption.
Ensure high-quality CRM data and support continuous improvement of client data governance.
Monitoradoptionofclientelingtools andcoachretail teams to maximize usage and effectiveness.
Defining monthly and quarterlyClientelingincentives for the boutiques (in addition to targets/objectives)
The implementation, monitoring, and organization of all in-store animations, as well as VICactivations (e.g., VIC dinners, VIC Day, etc.)
Leadership & Collaboration
Lead, develop and coach the regional Client team while fostering collaboration across markets.
Act as the regional expert and ambassador for client development, sharing best practices and driving continuous improvement.
Build strong partnerships with global and regional stakeholders to ensure alignment on strategic initiatives and priorities.
Management
Manage a regional Client Development team (1 Client Manager and 1 Intern).
Coach and influence Store Directors and boutique leadership teams across Europe without direct reporting lines.
Foster a high-performance, client-centric culture through coaching,governanceand continuous knowledge sharing
Travel across markets
At Richemont, we craft the future. Our unique portfolio includes prestigious Maisons distinguished by their craftsmanship and creativity. Richemont’s ambition is to nurture its Maisons and businesses and enable them to grow and prosper in a responsible, sustainable manner over the long term.
Richemont operates in three business areas: Jewellery Maisons with Buccellati, Cartier, Van Cleef & Arpels and Vhernier; Specialist Watchmakers with A. Lange & Söhne, Baume & Mercier, IWC Schaffhausen, Jaeger-LeCoultre, Panerai, Piaget, Roger Dubuis and Vacheron Constantin; and Other, primarily Fashion & Accessories Maisons with Alaïa, Chloé, Delvaux, dunhill, G/FORE, Gianvito Rossi, Montblanc, Peter Millar, Purdey, Serapian as well as Watchfinder & Co.
To deliver on its mission of crafting the future, the Group nurtures the distinctive craftsmanship and creativity of its teams, employing a workforce of nearly 40 000 people spanning 136 nationalities across 40 countries in five regions.
