Job Description

We currently have a career opportunity for the Client Delivery Lead role to join our BFSI team. This is a hybrid role with expectation to be onsite at client for 2-3 days in a week and will require travel. Location is Charlotte, NC.

The Client Delivery Lead will have complete responsibility for execution of AI-led delivery on all projects for a given client. To have success in this role, one needs to be passionate about leading complex technology implementations for our Banking, Financial Services and Insurance clients. Our delivery portfolio spans from short-term T&M projects to multi-year programs on various technologies.

In this role, one is accountable for coordinating with multiple technology and global teams to have delivery excellence on the projects. You will coordinate closely with client stakeholders to ensure alignment on the delivery objectives, outcomes and manage progress. You will also partner with Client Executives and sales teams to ensure profitable deliveries.

• Responsible for the overall client delivery.
• Responsible for managing client expectations, relationships and escalations.
• Coordinates delivery across multiple teams and projects for client(s).
• Responsible for overall sourcing, staffing of the projects for assigned client(s).
• Responsible for overall budget and margins on the projects.
• Partners closely with internal Perficient service/technology owners for resourcing.
• Oversees the progress, risks and issues with execution teams, clients and stakeholders.
• Acts as primary contact for the client on any service delivery aspects of the engagement, focused on building strong customer relationships.
• Facilitate a collaborative, open and transparent environment.
• Proactively communicates with clients and key stakeholders.

• 20+ years of consulting industry experience, with strong delivery, relationship management, account management, and sales support experience.
• Experience in supporting Financial Services and Insurance clients/projects.
• Highly proficient in collaborating with project stakeholders, end-users, business partners, and technical team members to deliver high quality projects.
• Hands on with project documentation. Well-versed in industry best-practices and current technologies.
• Experience in driving process improvements and delivery excellence.
• Experience with governance, operational and execution strategies.
• Must have prior background in managing large, multi-team engagements.
• Experience with Global Delivery Model is must.
• Proficient in leveraging AI technologies to drive innovation, support strategic initiatives, and enable data-driven decision-making.
• Possesses a strong understanding of AI capabilities, limitations, and ethical considerations.
• Excellent leadership, interpersonal, communication and presentation skills.
• Wide variety of IT and business consulting engagement experience.
• Flexibility to travel.

• Bachelor’s degree or foreign equivalent required from an accredited institution.

  Certifications:

• PMP Certification
• Scrum/Agile Methodology
• Lean Six Sigma

ABOUT THE TEAM

Our Financial Services team empowers leading financial institutions to accelerate digital transformation and achieve sustainable growth. We bring together deep industry expertise and innovative technologies, including AI, to help clients reimagine their operations, enhance customer experiences, and stay ahead in a rapidly evolving market. From intelligent data platforms and customer analytics to AI-driven risk management and compliance solutions, we help firms operate more efficiently, build loyalty, and drive measurable impact.

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.​

Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.​

Applications will be accepted until the position is filled or the posting is removed.​

The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $103584 to $209800. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our benefits overview.

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Perficient is the global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world’s most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what’s possible - while building a career filled with growth, balance, and purpose.