Job Description
Client Delivery Executive Switzerland (f/m/d) Top AccountThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
In this role as Client Delivery Executive (CDE) for client F. Hoffmann-La Roche AG you:
- Are accountable for overall account-level delivery governance and performance across all HPE Services for client F. Hoffmann-La Roche AG
- Act as the designated representative of HPE Services in the Account Steering Committee and serves as a member of the HPE Account Delivery team, with the responsibility of leading all HPE Services
- Develop and nurture customer relationships at a senior management or executive level.
- Understand the customer at all levels to analyze delivery requirements and contribute to strategic account planning.
- Manage and adjust delivery governance set up to meet and exceed contractual performance and ensure value-adding delivery.
- Continual Service Improvement - Drive strategic and continuous cross-business unit (BU) improvement programs focused on enhancing the client’s service delivery experience and overall business outcomes
- Lead all HPE Services delivery personnel.
- Are accountable for the Strategic Account Service Delivery Plan.
- Ensure overall service delivery excellence by managing all contractual commitments.
- Collaborate with executive management contacts to address issues and avoid penalties.
- Define, initiate, and drive corrective action planning.
- Are accountable for cost target commitments for all service delivery requirements. Monitors account finances and develop and implements cost mitigation strategies across BUs.
- Develop strategies and processes with the customer in areas such as delivery performance metrics, measures and reporting, escalation management, change management, and communication.
- Focus on customer satisfaction and value as a trusted advisor, supporting renewing existing services and contracts.
- Actively promote the full HPE Services portfolio, supporting the sales team to drive expansion (cross-sell and up-sell) in the account by adopting a broader portfolio of services and renewals.
- Participate in pre-sales phases and change order negotiations as solutions and delivery capability advisor.
- Drive expansion of technologies and services by developing an excellent and deep understanding of the account's needs.
- Leverage intermediate technical expertise to act as a technology advisor and visionary.
- Ensure compliance with the HPE’s and customer’s Human Relations (HR), Public Relations, legal, financial, ethics, and government-related policies, strategies, and processes.
- Identify cross-business unit optimization opportunities and drives improvement efforts.
- Develop and drive knowledge management strategies to drive organizational maturity.
- Contribute to developing and implementing Client Delivery Lead methodology and tools to support the customer engagement model.
If you are…
Good at partnering, innovating, and making things happen? Good start, you are aligned to our core values!
If you have these Skills, Expertise, Attitude and Education…
- Bachelor’s degree or an equivalent combination of education and experience.
- Typically, 10 to 15 years of experience.
- Knowledge and experience of the HPE Services Portfolio is preferred.
- Broad multi-technology (e.g., hybrid cloud, storage, network) technical knowledge and conceptual knowledge of IT and related methods are required.
- Experience in leading and managing virtual teams. Proven record of accomplishment in leading large virtual teams; influential, able to work across organizational boundaries, handle ambiguity, and establish internal networks.
- Experience in developing executive-level customer relationships, with strong negotiation, presentation, and communication skills at the executive level.
- International and cross-regional experience.
- Program/Project Management experience is considered an advantage.
- ITIL/ITSM experience.
- Ability to establish strategic alliances with key stakeholders, including industry leaders and regulatory bodies.
- Leadership skills to Inspire and lead large, cross-functional, global teams executing transformational strategies.
- Ability to influence market dynamics by forecasting future trends and steering accounts toward high potential opportunities.
- Expert in influencing board-level stakeholders and negotiating complex, high-value partnerships and ventures.
- Anticipates macro-level challenges, develops organizational strategies, and leads large-scale initiatives.
- Skills to establish enterprise-wide risk management frameworks and ensures adoption across business units.
- Drive to shape the organizational culture by mentoring senior leaders and fostering a high-performance environment.
- Ability to drive enterprise-level quality initiatives and continuous improvement programs, benchmarking industry best practices.
- Proficiency in developing and delivering high-impact, strategically tailored communications for executive leadership, encompassing formal presentations, executive briefings, and high-level external engagements
- Capability to drive enterprise-wide crisis management efforts, ensuring resilience and continuity.
- Business fluency in German and English language
Join us and make your mark!
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
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Job:
Services
Job Level:
Master
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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