Job Description

What success looks like in this role:

*Attach your resume in English.

We are looking for a Client Delivery Executive focused on Mexico for the end-to-end delivery of services, ensuring performance, compliance, and client satisfaction across all national engagements.

Key Responsibilities

• Oversee and coordinate IT service delivery across all operations in Mexico, ensuring alignment with regional standards while addressing local business needs.

• Manage the full contract lifecycle within the Mexican market, including SLAs, governance, financial performance, and service quality.

• Build strong, trust-based relationships with Mexico-based senior stakeholders, acting as their primary strategic partner in technology delivery.

• Lead execution of IT services in areas such as Field Services, Service Desk, Infrastructure, and Project Delivery at a country-wide level.

• Identify and address local risks, operational bottlenecks, and resource needs with speed and accuracy.

• Champion continuous improvement initiatives tailored to the Mexican operational environment, ensuring compliance with local regulations and business practices.

• Work closely with regional leadership to ensure the Mexican operation delivers in harmony with broader strategic goals.

You will be successful in this role if you have:

• 7+ years in IT service delivery, account leadership, or client management roles.

• Strong experience managing country-level or large-scale national IT operations.

• Proven track record delivering services in one or more of the following:

  • Field Services & onsite support

  • IT Project Management

  • Service Desk / End-User Support

  • Infrastructure & Networking Services

  • Database Administration

• Demonstrated ability to implement governance frameworks and drive financial and operational discipline at scale.

• Experience collaborating with or reporting into regional/global teams (highly valuable).

• Strong knowledge of ITIL and Agile methodologies.

• Engineering degree required; master’s preferred.

• Fluent in Spanish with strong English proficiency.

• Based in Monterrey with availability to be onsite 3 days per week. (Relocation support not available.)

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This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here