Job Description

About the Role

The Assistant Manager, client data quality and operations is responsible for ensuring end-to-end client data governance, operational execution, and compliance across SEAA markets. Operating at the intersection of business, data governance, privacy, and technology, the role combines hands-on data operations (match & merge, tickets, change requests) with regional coordination and escalation responsibilities, ensuring alignment to Global and Asia data standards while supporting business continuity. The role is also monitoring database health and quality to improve the depth and reach of SEAA client activation strategies.

What impact you can create at Chanel

1. Data Quality & Operations

• Execute match & merge of duplicate client accounts and manage potential match reviews

• Perform client data corrections and Data Subject Deletion Requests (DSDR) with full auditability

• Handle OneTrust tickets and end-to-end data management requests

• Monitor and improve data quality metrics including duplicate reduction and accuracy

2. Data Governance & Compliance

• Ensure adherence to Global, Asia and local data governance policies, and standards

• Act as escalation point for data quality issues, match exceptions and privacy risks

• Maintain governance documentation, audit trails and compliance reporting

• Stay updated on evolving data privacy requirements across SEAA markets

3. Regional Coordination & Stakeholder Management

• Coordinate global and regional initiatives including UAT, issue tracking and hypercare

• Act as liaison between business users, markets, and technical teams

• Support and animate the regional and local data steward community

• Represent SEAA in APAC data governance forums and working groups

4. Change & Release Management

• Manage change requests including requirement clarification, documentation and prioritisation

• Ensure alignment with global standards and prevent inconsistent local implementations

• Support release coordination including deployment readiness and post-release monitoring

5. Reporting & Continuous Improvement

• Develop dashboards to track performance and workload

• Define and monitor data quality KPIs and operational metrics

• Drive continuous improvement initiatives for data processes, tools and efficiency

6. Pioneer Project BAU Stabilization - Fragrance & Beauty Products (FBP) Specific

• Manage regional FBP backlog for October release till end of 2026 and transit to BAU model

• One trust, handling all the tickets on data management

• Change request handling

• Dashboard tracking

• Coordination of global release with markets includes global and regional initiatives (with activities such as UAT testing, hypercare after the delivery phase)

7. Database health and monitoring

• Engage markets and divisions on the critical importance of registration and opt in and track at POS level

• Monitor database health and channels validity to optimize reach of 1-many campaigns through report creation

• Drive regional implementation projects in collaboration with divisions (ex: reseller flag visibility)

You are energized by

• Working in a highly collaborative environment. Being a true partner to the business stakeholders across the organization.

• An environment that advocates listening, co-creation, inclusiveness, user-centricity, and agility in designing holistic solutions

• A workplace where we provide you opportunities to drive values in areas where you are good at and support you to be at your best.

What you will bring

Experience

• Experience in data management, CRM, or digital and data projects.

• Exposure to regional or multi-market environments preferred.

• Familiarity with data governance practices and tools.

Technical Skills

• Strong understanding of data structures, data quality principles, and governance frameworks.

• Experience with dashboards and reporting tools.

• Familiarity with ticketing systems and data management platforms (e.g., One Trust or equivalent).

Core Competencies

• Analytical mindset: Ability to identify data inconsistencies and drive resolution.

• Stakeholder management: Effective collaboration across markets and functions.

• Attention to detail: Strong focus on accuracy and data integrity.

• Agility: Ability to transition from a business/requestor role to a data stewardship role.

• Communication: Clear articulation of complex data topics to non-technical stakeholders.

What Chanel can offer you

• The opportunity to work with one of the world's most iconic luxury brands.

• A supportive team environment where your contributions are valued.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.