Job Description

Position Title: Client Coordinator

Work Set Up: Onsite

Schedule: 9:00 PM to 6:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

The Client Coordinator supports the Client Experience and Account Management teams by assisting with client service, promotional sourcing, quoting, project coordination, and administrative tasks. This role plays a key part in delivering high-quality solutions, maintaining strong client and supplier relationships, and ensuring projects are completed accurately, on time, and within budget.

What You’ll Do:

Client & Team Support

• Support Account Managers with client requests, briefs, and general administration

• Respond to client inquiries and manage multiple customer service inboxes to meet SLAs

• Maintain positive, professional relationships with clients, suppliers, and internal teams

Promotion & Project Coordination

• Prepare quotes, costings, and presentations

• Source and coordinate promotional merchandise, prizes, and marketing materials

• Assist with end-to-end project coordination, including artwork, samples, couriers, and deliveries

• Ensure quality production and timely completion of projects

Administration & Operations

• Liaise with warehouse and logistics partners, including freight coordination

• Process orders, manage inventory levels, backorders, and vendor invoices

• Perform reporting, validation checks, and general project administration

Collaboration & Innovation

• Work closely with creative, digital, sourcing, and operations teams

• Contribute ideas to improve processes, workflows, and client solutions

• Adapt to changing priorities in a fast-paced environment

What We’re Looking For:

• Strong communication and interpersonal skills

• Highly organized with strong attention to detail

• Ability to manage multiple tasks and meet deadlines

• Comfortable working autonomously and collaboratively

• Proficient in administrative tasks and documentation

• Process-driven, adaptable, and solutions-oriented

• Proactive team player with a can-do attitude

• Trustworthy, empathetic, and professional

• Flexible, resilient, and open to change

• Energetic, motivated, and eager to learn

Why You’ll Love Joining the CO Fam!

At Clark Outsourcing, we’re redefining what it means to work in a BPO. This isn’t your regular office setup - it’s where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise you’ll have to experience it yourself to believe it.

Here’s what’s in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, it’s not just about work - it's about loving where you work. Ready to experience the best workplace ever? We can’t wait to welcome you to the team!