Job Description

Job Location Woodbury, NY 11797 Position Type Full Time Salary Range $18.00 - $20.00 Hourly

You put the "pro" in customer service professional! With your problem-solving instincts, passion for helping people, and technical training, you're ready to deliver outstanding results. Plus, you're on the lookout for great benefits, the support of an all-star team, and opportunities to grow your career.

Look no further! MedSource is seeking a Client Coordinator to join our dynamic team.

Why You’ll Love This Job

• You'll be based out of our Woodbury, NY office - enjoy the camaraderie and get to know your awesome colleagues!
• Monday to Friday, 8:30am - 5:00pm EST—a schedule to keep your work-life balance on point.
• Competitive pay at up to $20/hour, plus overtime opportunities.

Your Role: As a Client Coordinator, you'll be the go-to person for servicing inquiries from clients, physicians, nurses, or any representative acting on behalf of a client. Your responsibilities may include:

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issue.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

If this sounds like the perfect fit for your next career move, apply now and take the first step towards an exciting future with MedSource!

Qualifications

Client Coordinators come from all different backgrounds including customer service, sales support, clerical, secretary, administrative assistant, receptionist, call center, medical practice, retail and more.

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent combination of education and experience. Experience in a medical office or insurance industry preferred.
• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must have a full understanding of HIPAA regulations and compliance.
• Demonstrates accuracy and thoroughness.
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.

MedSource National serves insurance carriers, employers, third party administrators and the legal profession with personal service and quick referrals to our national network of over 15,000 experienced, independent and highly credentialed medical examiners. In addition to IME services, our healthcare review expertise includes diagnostic reviews, second opinions, legal reviews, peer reviews, bill reviews and fee audits, all supported by a quality assurance team comprised of medical professionals who ensure your reports are thoroughly reviewed and returned to you complete and accurate.

MedSource National offers a fast-paced team atmosphere with competitive benefits, paid time off, and 401k.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.