Job Description

• Permanent Part Time 20 hours per week. Availability for rotating 6am start and 5pm finish required.
• $34.58 - $37.73 an hour + generous salary packaging to increase your take home pay
• A stable work environment that offers ongoing training and development opportunities.

Join our team as a Client Contact Officer and be the first point of connection for individuals seeking support. Enjoy a customer focused role where you’ll assist clients, coordinate services, and provide vital information about CatholicCare. With flexible hours, a dynamic team environment, and opportunities for growth, this is your chance to make a real impact in the community while building a rewarding career.

About the Role

The Client Contact Officer will receive, assess, and respond to phone and electronic enquiries, and provide a range of supports and services to new and existing CatholicCare customers.

The primary objective of this role includes:

🔹Provide a high-quality customer centred service in a prompt and effective manner;

🔹Respond to enquiries or connect enquiries to the relevant role/team within the organisation as appropriate;

🔹Book, reschedule and cancel services/supports; and

🔹Provide and recommend information about CatholicCare services.

What We’re Looking For

🔹 Availability between 6:00am–5:00pm, Monday to Friday

🔹 Previous experience in customer service, support, or a call centre environment

🔹 Experience in the aged care or community sector (highly regarded)

You’ll also need to demonstrate:

• Excellent verbal and written communication skills
• Confidence in high-volume, fast-paced environments
• Strong computer and data entry skills
• Sound problem-solving ability and decision-making skills
• Capacity to manage multiple systems while maintaining client engagement
• A positive, team-oriented mindset

Why join CatholicCare?

CatholicCare Central Queensland is a respected not-for-profit organisation supporting communities across the Catholic Diocese of Rockhampton — from Mackay to Bundaberg and Longreach.

We offer:

⭐ A values-driven organisation committed to social justice

⭐ Professional growth through training and mentorship

⭐ Wellness initiatives and Employee Assistance Program

⭐ A meaningful role where your contribution matters

⭐ A growing team of 430+ staff — and we’re still expanding!

Don't wait - Apply Now!

To apply for this fantastic opportunity, please submit:

📌 Your current resume

📌 A cover letter addressing the key aspects of the role

Don’t miss out! Apply today and be part of a team at CatholicCare Central Queensland.

NB: All offers of employment are subject to the satisfactory completion of relevant screening and background checks, including an Australian Federal Police check, an NDIS disability worker screening check, and attainment of a Blue Card for working with children, prior to commencement.