Integral UK Ltd

Client Commercial Team Manager

Integral UK Ltd  •  Birmingham, GB (Onsite)  •  11 days ago
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Job Description

Summary of Role

Lead and manage a specialist team responsible for commercial contract renewals, remedial quoting process and sales administration. This role ensures timely, accurate contract renewals while overseeing the development and submission of remedial work quotations to maintain client relationships and drive revenue growth.

At the heart of this role is a dual commitment to driving exceptional sales performance while fostering a dynamic, collaborative culture. You will be expected to consistently meet and exceed revenue targets through strategic client engagement while simultaneously championing the values and behaviors that define our team's success.

What you will be doing

  • Supervise and develop a team of contract administrators and estimators handling renewal cycles, remedial quotations and sales administration.
  • Conduct performance reviews, provide coaching, and foster a collaborative environment focused on accuracy and client service excellence.
  • Manage workload allocation to ensure deadlines are consistently met across multiple contracts and projects.
  • Oversee the end-to-end renewal process for commercial service contracts, ensuring timely identification of upcoming expirations and proactive client engagement.
  • Review contract terms, pricing adjustments, and scope changes.
  • Coordinate with finance and operations teams to finalise renewal documentation. Maintain renewal tracking systems and report on pipeline status and conversion rates.
  • Direct the preparation and submission of quotations for remedial, repair, and additional scope work identified during service visits. Establish standardised quoting processes, pricing methodologies, and approval workflows. Ensure quotations are technically accurate, commercially competitive, and aligned with contract terms and client expectations.
  • Oversee the processing of sales orders, preparing quotes and proposals, maintaining CRM systems and sales databases, managing sales documentation and contracts, and coordinating sales meetings and presentations. Tracking sales metrics and pipeline data, generating sales reports and forecasts.
  • Maintain accurate customer records, updating sales tracking systems, analysing sales data for trends, managing contact lists and mailing databases, and ensuring data integrity across platforms.
  • Monitor pricing strategies to maintain profitability while remaining competitive. Track quote-to-conversion metrics and identify improvement opportunities.
  • Collaborate with management on budget forecasting related to renewal revenue and remedial work projections. Implement controls to minimise pricing errors and contractual disputes.
  • Serve as escalation point for complex renewal negotiations and remedial scope discussions. Build strong relationships with key clients to understand their evolving needs and address concerns promptly. Ensure high service standards that support contract retention and expansion opportunities.
  • Develop and refine standard operating procedures for renewals and quoting workflows. Implement technology solutions and CRM tools to enhance efficiency and data accuracy.
  • Generate management reports on team performance, renewal success rates, and remedial work trends.
  • Ensure all renewals and quotations comply with contractual obligations, company policies, and regulatory requirements. Identify and mitigate risks related to contract terms, pricing commitments, and service delivery capabilities.

What we will need from you

  • Comprehensive experience in contract management, commercial operations, or facilities management (essential) ideally within the Sprinkler industry.
  • Experience of a supervisory/management position driving performance improvements, and developing talent (essential)
  • Strong understanding of commercial contracts, pricing structures, and estimating principles.
  • Proficiency in CRM systems, contract management software, and Microsoft Office Suite (particularly Excel) (essential)
  • Demonstrated ability to balance client needs with profitability objectives. Experience with negotiation and value proposition development (essential)
  • Exceptional written and verbal communication skills with ability to present complex information clearly to diverse stakeholders. (essential)
  • Your ability to balance results-driven execution with building meaningful relationships—both internally with colleagues and externally with clients—will be critical.

What you can expect in return

  • Competitive & negotiable salary depending on experience.
  • 25 days holiday plus bank holidays and option to buy 5 days
  • Contributory company pension scheme
  • Life Assurance
  • Health care scheme
  • Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00)

Please note: You will be required to undertake a driving licence check, right to work check and may be required to undertake a DBS check as part of your job role at Hall & Kay.

Additional Company information

About Us

At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK’s most respected companies in all areas of industry and construction.

What sets us apart? Our culture. What we call ‘the Hall & Kay way’.…it’s a people thing. Put simply, we know we can achieve more when we work as a team – with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It’s our people that make us trusted to deliver.

Find out more about us and what our people say about us.

Our Commitment

We promote equality and ensure we have an inclusive culture where we recognise and address unconscious bias or prejudice – whether involving race, sex, background, disability, sexuality or other factors. We create a supportive environment that drives innovation, creativity and results.

Integral UK Ltd

About Integral UK Ltd

Integral UK Ltd is a leading Mechanical, Electrical and Fabric property maintenance business, providing both Planned, Preventative and Reactive Maintenance to over 1,600 clients in 64,000 locations. We are shaping the future of facilities services and are passionate about making all buildings more efficient and sustainable.

As a JLL company we are more focused than ever on delivering innovative, flexible and data driven solutions. By putting technology at the core of our delivery and working with an ecosystem of proptech partners, our skilled engineers can more effectively manage buildings. It means we understand what’s happening beneath the surface, improve experiences and support businesses on their journey to net zero.  

By analysing real-time data to monitor the condition of an asset, we make condition-based, informed decisions and vastly reduce the need for reactive maintenance. Our technical know-how across a wide range of specialisms, means we understand the complex systems that bring buildings to life. So as your needs and spaces evolve, so does our approach.

As a responsible business we know that sustainability is not just about quality engineering so we’re committed to supporting people and communities to create a world where we can all thrive. Our teams work every day to add value, building powerful, trusted relationships and by putting people first, we achieve the best outcome for our clients, for communities and the environment.

Together with our engineers, our National Operating Centre offer emergency cover and support, 24/7 - meaning we’re here to help, just when you need us the most. We deliver service with character.

Industry
Facilities & Workplace
Company Size
1,001-5,000 employees
Headquarters
Almondsbury , GB
Year Founded
2005
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