Job Description

Client Service Support

• Hourly range $21.00-$26.00, depending on experience.
• Mileage Reimbursement

Act as the primary Toshiba contact for an assigned client site. Provide onsite support to assigned client, which includes coordination and communication efforts to ensure technical service and customer support requirements are met in an effective and efficient manner resulting in sustained client satisfaction.

Maintain client satisfaction through the coordination of prompt resolution of client requests that may involve varying areas within Toshiba. Work on assignments routine in nature requiring some judgement. Understand implications of work and coordinate client support needs.

Explore the Learn More section below to gain more knowledge about Toshiba America Business Solutions

What you’ll do

• Serve as Toshiba representative and point of contact located at the client site to coordinate and address customer support needs including triaging service calls, conducting Thermal Printer assessment/service, and miscellaneous customer support related issues. Identify problem areas and work with Toshiba management and client to resolve. Build and maintain long lasting client relationships.
• Coordinate the set-up, delivery, and installation of Print Systems.
• Provide Network Scan and Print Support as needed such as fixing issues with scanning/network failures and mechanical break-fix troubleshooting and repair.
• Set up warehouse assistance. May coordinate and process supply order fulfillment and make corrections as needed to ensure appropriate inventory. Deliver small emergency loaners / emergency toner as needed for the client.
• Administer and maintain related spreadsheets.
• Develop, maintain, and generate queries, reports, and correspondence as necessary. Respond to client inquiries as necessary.
• Perform other related duties as assigned.

Qualifications

• HS Diploma or GED
• Three plus years of experience providing comprehensive technical service, customer service/support, account maintenance and dispatch experience.
• Must have demonstrated ability to connect copiers and printers to customer networks, set up print drivers on workstations, setup scan to email, scan to folder and resolve related issues
• Demonstrated experience using CRM systems preferred but not required
• Valid Driver's License

What’s in it for you!

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan with company contribution
• Company provided life insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal business/volunteer days

Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression, and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodationrequest@tabs.toshiba.com to request an accommodation.