Job Description

Job Title: Client Care Team Lead
Salary: £ 24,819.70 per annum
Location: CityVets, Heavitree
Job Type: Permanent, part-time
Hours: 33.1 hours per week

Shift: Mon & Tues - 1.30pm -7pm, Weds & Thurs - 8am -1.30pm and Friday 8.30am - 7pm. Saturdays are included on a rota basis

Role and responsibilities
The Client Care Team Lead will oversee all areas of reception and front of house to create a warm, clean, bright, welcoming environment for clients and their pets. You will be training new team members and leading by example to ensuring the team know the importance of delivering client service excellence every day.

You will listen to and act upon feedback to improve the client experience and upskill the team as appropriate to meet client expectations.

Key skills

• Computer skills
• Excellent leadership skills
• Good decision maker
• Strong planning organisational skills
• Excellent administration skills and attention to detail
• Strong customer service skills
• Excellent communication skills
• Experience of working in a busy main Hospital branch is preferred
• Minimum of 2 year's experience

Benefits

• External CPD funded
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About us
City Vets are a multi-site, RCVS-accredited, primary care practice based in Exeter.
We are committed to providing a gold-standard, professional, and caring service to our patients and their owners.
We have state-of-the-art facilities including an onsite CT scanner. Additionally, our Heavitree practice is the only practice in the south-west to have a Gold Standard Rabbit Welfare Association & Fund certificate.

We’re proud to say we work closely with several charities, including the Cat Protection League, RSPCA, Guide Dogs plus local farm and wildlife zoos, meaning no two days are ever the same!

City Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about City Vets , Linnaeus or the role, please contact our Talent Acquisition team at  careers@linnaeusgroup.co.uk.

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Salary Value: £ 24,819.70 per annum;