Job Title: Receptionist / Client Care Lead
Location: Riversmeet Vets
Hours: Full Time, 40 hours per week (4 x 9.5 hours per week, plus 1 Saturday per month)
Do you enjoy motivating and leading teams? Do you have experience in a client care environment?
We have an exciting opportunity for a Client Care Lead to join our friendly team at Riversmeet Vets.
Leading the reception team to deliver outstanding client care at every touchpoint
Acting as a visible presence on reception, building strong, empathetic client relationships
Managing complaints and feedback professionally and implementing service improvements
Maintaining exceptional front-of-house standards and team presentation
Preparing and managing rotas, including holiday and absence cover
Supporting recruitment, inductions, training and performance reviews
Updating protocols and ensuring compliance with Health & Safety procedures
Essential:
Experience leading and motivating a team
Background in a client care environment
Excellent communication and organisational skills
Ability to multitask, prioritise and work under pressure
Professional, approachable and empathetic manner
GCSEs (or equivalent) in Maths and English
Desirable:
Previous Lead/Head Receptionist experience
Experience handling complaints and payment queries
BVRA Gold Award
What we offer
Riversmeet Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Riversmeet Vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
#LI-OH1 #LI-Onsite
Salary Value: £ 26,994.25 per annum;
Linnaeus Veterinary Ltd (A Mars Company).
You can find our terms of use and privacy policy by visiting:
Privacy statement - www.mars.com/privacy
Legal notice - www.linnaeusgroup.co.uk/legal-notice/
Contact Information - www.linnaeusgroup.co.uk/contact-us/
Linnaeus, formed in 2014 and backed by Mars Petcare, is a leading veterinary services group comprising some of the most highly-respected practices in the UK. The group has seen continued growth and has had fantastic investment in its service offering, enabling it to maintain its position at the very forefront of specialist and first opinion veterinary services and excellence.
Linnaeus is a vibrant, forward-thinking partnership of highly respected veterinary practices across the UK, comprising some of the best clinicians in the profession who were carefully selected to ensure the highest levels of patient care across our group.
Together we provide a growing community of like-minded veterinary professionals who are passionate about what they do. We are incredibly proud of each and every member of our diverse portfolio, from the UK’s most respected small animal referral centres to our selection of high-quality first opinion practices.
Through its flexible and supportive culture, its practice teams can focus on delivering top-quality care to their patients. For more on Linnaeus, please visit www.linnaeusgroup.co.uk.
Committed to Excellence
