Job Description

Locations: Solomons, Maryland

Categories: Client Care

Req ID: 15564

Who we are

Solomons Veterinary Medical Center is Hiring an Experienced Client Care Specialist!

Position Details

Role: Experienced Client Care Specialist

Status: Full-Time

Salary: Competitive and based on experience and skill set

Schedule: 5-day work week with rotating weekends

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses.

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts.

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance.

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program.

Be the Friendly Face That Starts Every Visit

At Solomons Veterinary, great veterinary care begins before a patient ever enters an exam room. As our Client Care Specialist, you’ll be one of the first points of contact for our clients, helping create a welcoming, organized, and compassionate experience for pets and the people who love them.

We’re looking for someone who can thrive in a fast-paced environment, genuinely enjoys helping people, and brings a fiery passion for veterinary medicine to work each day.

When you join Solomons Veterinary, you’ll find a fun yet professional, team-oriented atmosphere where personal and professional growth matter. If you believe there’s always something new to learn and want your work to make a difference, we’d love to meet you.

Why Our Client Care Specialists Love Working Here

• A meaningful role where your work directly impacts the client and patient experience
• A fun, professional, and team-oriented atmosphere
• A practice that values both personal and professional growth
• Opportunities to continue learning and developing your skills
• A fast-paced environment where initiative and organization are valued
• A team that shares a genuine passion for pets and veterinary medicine
• The opportunity to build meaningful relationships with clients and their pets
• A workplace where kindness, trust, and teamwork matter

What Our Client Care Specialist Do

As a Client Care Specialist, you’ll help set the tone for every client interaction while supporting an organized and efficient veterinary practice. You’ll:

• Serve as a welcoming and professional first point of contact for clients
• Deliver personalized and dedicated client care
• Communicate clearly and compassionately with pet owners
• Help create an exceptional experience for clients and patients
• Manage multiple priorities effectively in a busy client service environment
• Use strong time-management and organizational skills to keep tasks moving
• Take initiative and prioritize responsibilities as needs change throughout the day
• Maintain a calm and professional approach during busy or challenging situations
• Collaborate with teammates to support the needs of clients, patients, and the practice

What You’ll Bring

Exceptional communication and top-notch client service are essential to succeeding in this role. We’re looking for someone who brings:

• A genuine passion for pet welfare and an exceptionally kind approach
• Excellent client communication and interpersonal skills
• A commitment to providing exceptional veterinary care and service
• Effective time-management and organizational skills
• The ability to take initiative, multitask, and prioritize
• The ability to remain calm while working in a busy, dynamic client service environment
• A trustworthy and friendly personality
• A team-player mentality
• The ability to thrive in a fast-paced environment
• A desire to keep learning and growing
• A passion for veterinary medicine

The Extras You’ll Actually Feel

Client care is about more than answering questions or keeping the day organized. You’re often the person clients turn to first—and the person who can make a stressful veterinary visit feel a little easier.

At Solomons Veterinary, you’ll have the opportunity to build relationships with clients, advocate for a positive experience, and contribute to a meaningful mission every day. You’ll also be surrounded by a team that values learning, growth, professionalism, and having some fun along the way.

Your communication skills, organization, kindness, and ability to stay calm when things get busy won’t just help the practice run smoothly—they’ll make a real difference for pets and their owners.

Benefits You Can’t Beat

Benefit eligibility may vary based on full-time or part-time status. Benefits designated as full-time only are subject to eligibility requirements.

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Think you’re the Client Care Specialist we’re looking for?

If you’re passionate about pets, energized by helping people, and ready to bring your communication skills, organization, and positive attitude to a team that values your growth, we’d love to hear from you.

Join Solomons Veterinary and help us make a meaningful difference in the lives of pets and the people who love them. Apply today!

Diversity, equity, inclusion, and belonging are core values at Solomons Veterinary and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.