Job Description

Who we are

Health Pointe Veterinary Clinic is Hiring a Client Care Specialist!

Position Details

• Role: Client Care Specialist
• Status: Full-time
• Salary: Negotiable and based on experience

Health Pointe Veterinary Clinic is currently seeking a dedicated and experienced Client Care Specialist (Receptionist) to join our growing team!

Our hospital is passionate about providing exceptional patient care, outstanding customer service, and creating a positive experience for every client who walks through our doors. We take pride in maintaining a supportive, family-like environment where team members help one another and treat each other with respect.

We are fortunate to work with a wide variety of patients, including exotic pets. Our team truly enjoys caring for different species and is passionate about continuing to learn and expand our knowledge in exotic and diverse pet care. If you love variety and are excited about growing your skills, you will fit right in!

Position Requirements:

• Veterinary medicine knowledge is preferred
• Strong customer service experience
• Ability to multitask efficiently (checking in clients, answering phones, monitoring texting software and email)
• Excellent communication and client education skills
• Ability to work effectively in a fast-paced environment
• Willingness to assist in different areas of the hospital when needed
• Team-oriented with a positive, supportive attitude

What We Offer:

• Supportive and collaborative team culture, we truly are like family
• Opportunities for professional growth and continued education (CE allowance available)
• Competitive pay based on experience

Benefits include:

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you are compassionate, dependable, and committed to providing high-quality care and excellent service to our clients and patients, we would love to meet you.

We look forward to reviewing your resume! Feel free to tell us a little more about yourself. We are looking for a candidate who best fits both our skill needs and our team culture.

Diversity, equity, and inclusion are core values at Health Pointe Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.