Job Description

Who we are

Castle Rock Cat Hospital is Hiring a Client Care Specialist!

Position DetailsRole: Client Care Specialist (CSR/Receptionist) Status: Part-time or Full-time Salary: $16 - $17 per hour Schedule: Monday–Friday; no nights

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance

Lifestyle Perks You'll Appreciate: Six paid holidays and an Employee Assistance Program

Looking for a veterinary reception role where you can enjoy a calm environment, build meaningful relationships with clients, and leave work knowing you made someone's day a little better? We'd love to meet you.

Our cat and exotic animal practice is looking for a compassionate, organized Client Care Specialist to join our close-knit team. Whether you're greeting clients at the front desk, answering phones, or helping families navigate their pets' care, you'll play an essential role in creating a welcoming and supportive experience for every visitor.

We believe outstanding client service starts with a team that enjoys working together. If you're looking for a hospital where kindness, teamwork, and work-life balance are more than just buzzwords, you'll feel right at home here.

Why You'll Love It Here

• Calm, feline-friendly environment focused on cats and exotic pets
• Supportive team that genuinely enjoys working together
• No nights, allowing for a healthy work-life balance
• Opportunities to build lasting relationships with clients and patients
• Positive workplace where kindness, communication, and teamwork come first
• Leaders who appreciate your ideas and support your professional growth
• A collaborative culture where everyone is willing to help one another

What You'll Do

• Welcome clients and patients with warmth and professionalism
• Answer phones, schedule appointments, and manage multiple priorities throughout the day
• Check clients in and out while maintaining accurate medical records
• Process payments and explain invoices with confidence and compassion
• Communicate clearly with clients regarding appointments, treatment plans, and follow-up care
• Coordinate with doctors and technicians to keep appointments running smoothly
• Maintain a clean, organized, and welcoming reception area
• Help create an exceptional experience for every client who walks through our doors

What You'll Bring

• Previous veterinary client service or reception experience preferred
• At least two years of veterinary experience is recommended
• Outstanding customer service and communication skills
• Strong organizational and multitasking abilities
• Confidence using computers and learning new software
• Positive attitude and commitment to teamwork
• Compassion for clients, patients, and coworkers
• Ability to remain calm and organized in a busy environment

The Extras You'll Actually Feel

• A workplace where you'll truly enjoy coming to work
• Meaningful relationships with clients, patients, and teammates
• Leaders who value your contributions and encourage your growth
• A team that supports one another through every busy day
• Meaningful work helping pets and the people who love them
• A culture built around kindness, respect, and collaboration

Benefits You Can't Beat

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you're looking for a hospital where you'll be appreciated, supported, and able to build meaningful relationships with clients while enjoying an outstanding work-life balance, we'd love to hear from you.

Apply today and discover why Castle Rock Cat Hospital is such a rewarding place to build your veterinary career.

Diversity, equity, inclusion, and belonging are core values at Castle Rock Cat Hospital and Vetcor. We are committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their highest potential.