Veterinary Specialty Hospital (VSH) by Ethos Veterinary Health is looking full-time Client Care Specialist to join our team.
Shift: Sunday, Thursday, Friday, Saturday - 2:30pm - 1:00am.
The pay range for this position is $28.50-$34.00 per hour. Compensation is negotiable based on education, experience, and other relevant credentials. Overnight differential built into base pay.
About Veterinary Specialty Hospital: At VSH our mission is to advance the veterinary profession through our leadership in medicine, education, business and promotion of the human-animal bond. We strive to bring together caring, warm and intelligent people who love to serve and help and are among the best in their field.
The Client Care Specialist will demonstrate exceptional customer service skills at all times to represent the organization and perform day-to-day operations of the front desk.
Responsibilities and duties:Welcome our clients in a friendly, helpful, and compassionate mannerPrepare and review documents and medical records accurately and completelyEducate and advise clients regarding hospital services and practices Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times.Process admissions and discharges accurately; schedule follow up appointments as necessaryProcess invoices and payments accuratelyUpdate and maintain client/pet records and files in accordance with hospital legal requirementsAssist with other administrative duties as requiredAbout You:1 year of customer service experience Qualified candidates should possess excellent interpersonal skills and able to develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.Proven effective communication and the ability to multitask and prioritizeAbility to recognize and seek guidance in all client-related cases where protocol does not applyBenefits of Working at VSH:Compensation is based on experience and skill level.Full-time benefits include pet insurance, health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, paid time off, uniforms, and a generous CE allowance.
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence.
