Job Description

The Client Care Manager is responsible for overseeing and supporting the

delivery and coordination of behavioral health services at Quality Moments

Behavioral Health Services. This role involves supervising Client Care

Coordinators, guiding intake and service coordination processes, ensuring

compliance with agency policies and CARF standards, and fostering strong

communication between clients, families, staff, and healthcare providers. The

Client Care Manager ensures that all clients receive compassionate, person-

centered care while promoting a culture of quality, professionalism, and

accountability.

Key Responsibilities

Leadership & Team Management

 Supervise and mentor Client Care Specialists, providing coaching, training,

and performance feedback.

 Coordinate onboarding and integration of new staff into assigned facilities.

 Foster a supportive, non-punitive, and collaborative work culture

consistent with organizational values.

 Monitor staff performance, ensuring compliance with policies, regulatory

standards, and quality improvement goals.

 Facilitate team meetings, case consultations, and ongoing professional

development.

Client Care & Service Coordination

 Oversee and support staff in coordinating behavioral health services in

partnership with licensed clinicians.

 Ensure effective communication between clients, families, and healthcare

providers to support treatment goals.

 Review and approve individualized service plans, progress notes, and case

closure documentation.

 Ensure accurate completion of intake processes, client forms, and

insurance requirements.

 Oversee processes for obtaining and managing medical consent for clients

unable to provide consent independently.

 Monitor client progress, satisfaction, and service accessibility to promote

positive outcomes. Ensure accurate completion of intake processes, client forms, and

insurance requirements.

 Oversee processes for obtaining and managing medical consent for clients

unable to provide consent independently.

 Monitor client progress, satisfaction, and service accessibility to promote

Qualifications

 3–5 years of experience in behavioral health, case management, or social

services.

 Supervisory or leadership experience required, with the ability to mentor

and support a diverse team.

 Strong communication and interpersonal skills to engage with clients,

families, staff, and community partners.

 Knowledge of behavioral health conditions, treatment modalities, and

community resources.

 Demonstrated ability to manage caseloads, prioritize competing demands,

and ensure compliance with regulatory standards.

 Commitment to client-centered care, ethical practice, and the mission of

Quality Moments Behavioral Health Services.