Job Description

MAIN PURPOSE OF THE ROLE:

You will be part of our Client Care Team and will be dealing with a variety of administration tasks along with dealing with both inbound and outbound calls. Our team are committed to ensuring that our clients have a smooth and supported journey throughout. You will play a vital role in our clients onboarding and sales process.

SCHEDULE

• Monday - Friday
• One 10:30-7pm shift a week
• One Saturday 9-3 per month (Saturday is paid additionally)

LOCATION

• On-Site at Daventry Sales Office

ABOUT YOU:

• Passionate about providing amazing customer service
• Proud of the work and service you deliver
• A team player
• Hard working and take pride in all you do
• Enthusiastic and hardworking

WHAT YOU’LL BE DOING:

• Handle a variety of inbound and outbound calls into the sales team in a timely and professional manner whilst maintaining a high level of customer service.
• Making outbound calls to chase and assisting clients with their initial documentation and taking initial payment from our clients at initial stage of their transaction.
• Making outbound calls contacting estate agents for sales memorandums.
• Working closely with our sales executives to ensure our clients journey from initial contact is streamline and of high-quality customer service.
• Work closely with other teams and departments to deal with queries for our clients.
• Working as a team to meet team and company targets, as well as meeting individual targets daily.
• You will develop a strong understanding of our sales team, our USP’s and business throughout to assist you within your role.
• You will develop objection handling skills to assist with client queries
• Manage centralised sales team inbox for the team, dealing with a variety of queries. Ensuring that emails are dealt within agreed service levels by responding to queries or redirecting to the query to the correct team/individual.
• Loading of leads from our partnered agents and other information sources into the business systems correctly and within agreed service levels
• Liaising with our partnered agents via email and phone in relation to their leads and clients, providing them updates and assisting with any queries.
• Setting up and updating our systems for new partnered agents and their team.
• Producing and assisting with report making.

SKILLS AND EXPERIENCE:

• Customer service experience
• A team player with a 'can do’ attitude.
• Adaptable, with a proactive approach to learning and developing new skills.
• Experience in multi-tasking by completing various tasks in a fast-paced environment
• Excellent telephone manner with the ability to build relationships
• Excellent written and verbal communication skills