Job Description

Are you passionate about horses and delivering outstanding customer care?
Pool House Equine Hospital has been a trusted part of our community for many years, providing exceptional veterinary care and support to our equine clients. We’re proud of our fantastic facilities — but our biggest strength is our people.We are looking for a friendly and approachable Customer Care Coordinator to work with us on a part-time basis.
About the role
Your key responsibilities will include booking equine clients and hospital consultations/investigations, taking payments and resolving account queries, managing calls, emails, and in-person enquiries, organising diaries and coordinating with vets, nurses, and support staff and carrying out general administrative duties and following practice protocols.
This is a part-time permanent role working 20 hours per week. The shifts will be from Monday–Friday 1:30pm–5:30pm, plus Saturdays 9:00am–12:00pm on a shared rota.
Our ideal candidate
*Equine experience is essential; veterinary experience is an advantage*Confident communicator with excellent customer service skills*Strong organizational and problem-solving abilities*Proficient in Microsoft Office and database systems*Calm, resilient, and empathetic under pressure*Good local knowledge of the area (desirable)
Come and join our team
Pool House Equine Hospital has been a significant part of the community for a great many years and has been a beacon of high-quality veterinary care for our clients. Our staff at Pool House Equine are our biggest strength, in addition to the fantastic facilities we have to offer our clients. The group has specialist-trained colleagues and referrals specialists for surgery, diagnostics, medicine and lameness /poor performance.
In addition to a competitive salary, you will benefit from: *6.6 Weeks annual leave FTE*Additional annual leave for your birthday which will be added to your holiday allowance*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay *Cycle to work scheme *Initiatives focused on employee wellbeing *Non-accidental injury support *Learning and development opportunities via the IVC Evidensia Academy *Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers *Pension scheme *Discounted staff pet care