Client Care Coordinator (Part-Time or Full-Time) | Greencross Vets Aitkenvale | Townsville, QLD
When a Practice Manager has been with a clinic for 14 years and many team members have been there for over a decade, you know you're looking at something special.
Greencross Vets Aitkenvale is seeking an experienced Client Care Coordinator to join our friendly, long-standing team.
This is a fantastic opportunity for someone with previous experience in the veterinary industry who loves building relationships with clients, thrives in a busy environment, and enjoys being the person who keeps everything running smoothly at the front of the clinic.
We are open to both part-time (3 days per week) and full-time applicants, and we're looking for someone who can confidently manage reception operations, coordinate appointments and client communication, and provide outstanding customer service to our clients and patients.
Why You'll Love Working With Us
At Greencross Aitkenvale, you'll be joining something special.
Team stability here is rare. Our Practice Manager has been with the clinic for 14 years, and many of our nursing team have been part of the practice for over a decade.
You're not walking into a clinic with constant turnover. You're joining a team that genuinely knows, trusts, and supports one another. From day one, you'll be surrounded by experienced colleagues who are happy to share their knowledge, lend a hand, and help you succeed.
Our recently renovated clinic provides a modern, welcoming environment for both our team and clients. We also offer Puppy Preschool, helping young pets and their owners get off to the best possible start.
Our culture is built on:
Being located close to James Cook University, we benefit from a vibrant veterinary community and strong local connections. As part of the wider Greencross Townsville network, you'll also be connected to multiple Greencross clinics across the region, providing additional support and opportunities to collaborate.
About the Role
As the Client Care Coordinator, you'll be the heart of the client experience and play a key role in ensuring the clinic operates efficiently and smoothly.
This role will suit someone who genuinely enjoys working with people, thrives on organisation, and understands the unique flow of a busy veterinary clinic.
Your responsibilities will include:
This is a role where strong organisation, attention to detail, and relationship-building skills are essential.
About You
We're looking for someone who:
Most importantly, you're someone who genuinely enjoys helping clients, supporting your team, and ensuring every patient and pet owner receives an exceptional experience.
Why Greencross?
As part of one of Australia's largest veterinary networks, you'll have access to fantastic benefits and opportunities to grow your career.
Benefits include:
Why Live & Work in Townsville?
Townsville offers an incredible lifestyle that's hard to beat.
Imagine finishing work and being just minutes from:
Living and working in Aitkenvale places you right in the heart of Townsville, close to major shopping, dining, schools, and amenities. With Stockland Townsville nearby and easy access to all corners of the city, you'll spend less time commuting and more time enjoying everything North Queensland has to offer.
Whether you love the outdoors, enjoy weekend adventures, or simply want a lifestyle that offers more balance, Townsville provides the perfect combination of career opportunities and coastal living.
Apply Today
If you're an experienced veterinary receptionist, client care professional, or veterinary administrator looking for a role where you'll be supported by an experienced, stable team and have the opportunity to make a genuine impact every day, we'd love to hear from you.
Join Greencross Aitkenvale and become part of a team that's in it for the long haul, delivering exceptional care to pets and outstanding service to the people who love them. 🐾🌴
Established in 1994, Greencross Vets is the largest veterinary services provider in Australia where we operate over 150+ clinics including General Practices and Animal Emergency Clinics.
As Australia's leading veterinary group, we provide pet owners access to a network of well-equipped veterinary practices run by local veterinary teams, which offer exceptional client and patient care.
We feature some of the most advanced practices in the veterinary industry and choose the best diagnostic tools, treatments and preventative measures based on clinical excellence.
Greencross are part of a community of vets who enjoy sharing their knowledge and clinical expertise. Complex cases can be discussed with our centres of excellence, where we have the most advanced equipment and nationally recognised teams of specialist vets. Finally, there’s our Vet Advisory Board (VAB) that leads our clinical practice and maintains our high standards consistently across the group.
Our operations include:
• General Practices
• Emergency Centres
• Specialist Centres
General practices, consisting of veterinary practices that offer consultations and associated diagnostics capabilities and general practice medical and surgical treatment options. Emergency centres, providing full animal hospital facilities for after-hours care and treatment of sick pets, and Specialist centres providing veterinary care across a number of specialist services including medicine, surgery, pathology, radiology, dermatology, cardiology, ophthalmology and dentistry.
For more information about Greencross Vets and our culture please visit www.greencrossvet.com.au or www.greencrossvet.com.au/careers to learn more about joining Greencross Vets.
