Job Title: Client Care Coordinator (Veterinary Receptionist)
Salary: £12.33 per hour
Location: Cromwell Vets, St Neots
Job Type: Part-time, Permanent
Hours: 19.50 hours per week (Average over a four week period)
Shift pattern as follows:
Week 1
Monday 8.30am-6.30pm
Tuesday 8.30-1.30pm
Friday 8.30am-1.30pm
Week 2
Monday 8.30am-6.30pm
Tuesday 1.30pm-6.30pm
Friday 1.30pm-6.30pm
1 in 4 Saturdays or Sunday in Huntingdon (9hour day. Hours vary between 7.30am-7.00pm)
Are people, pets and positivity your thing? If so, we would love you to join our fantastic front-of-house team as our new Client Care Coordinator!
Cromwell Vets are looking for someone pro-active and friendly to welcome clients and their pets to the practice in a warm, professional manner and provide support to our brilliant team. Ideal applicants will want to grow within the role and we offer BVRA training to support this!
Roles and responsibilities include, but are not limited to:
Welcoming clients and their pets upon arrival
Answering the phone in a polite, clear and empathetic manner
Ensuring all enquiries at resolved efficiently
Managing the diaries effectively and ensure the smooth running of vet and nurse consults
Assisting with administrative duties including answering email enquiries and online booking requests.
Debt management -ensuring payments are taken at the time and chasing any outstanding balances
Occasional assisting the vet during consults with animal handling for bloods, euthanasia, second pair of hands
What we're looking for
A valid driving license is required. Must be flexible and able to cover shifts across all Cromwell branches.
Strong administration and organisation skills
Confident telephone manner
Reception or client care experience
Cash handling and till operation
Previous experience of working in a veterinary/doctors surgery (desirable)
IT skills – confident in the use of Word, Excel and Outlook as a minimum.
What we offer
25 days annual leave plus Birthday Day (non-contractual)
Life assurance 4 x salary
Pension Scheme 3% employer, 5% employee contributions Salary Sacrifice
Enhanced Sick Pay
Enhanced Family Leave
E-cars Salary Sacrifice (perm only)
Cycle to Work Scheme Salary Sacrifice (perm only)
Refer a Friend
Pet Insurance Discount
Discount Platform – Benefits Hub
Reduced Gym Membership (Pure Gym)
Associate Assistance Programme
Eye Care Scheme
Headspace
Annual Flu Voucher
About Us
Cromwell vets have been providing the highest standards of veterinary care and compassion for Cambridgeshire's pets for over 100 years!
Our team is immensely proud of the outstanding 24-hour care they provide and we are equally as proud of them.
One of many exceptional things about Cromwell vets is the length of service of our employees. Most of the clinical staff have started working with us from graduation and stayed their entire career, and many of our fantastic admin team have been employed with us for more than 20 years and truly are one of the success secrets of the practice.
Cromwell vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Cromwell vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
#LI-OH1 #LI-Onsite
Linnaeus Veterinary Ltd (A Mars Company).
You can find our terms of use and privacy policy by visiting:
Privacy statement - www.mars.com/privacy
Legal notice - www.linnaeusgroup.co.uk/legal-notice/
Contact Information - www.linnaeusgroup.co.uk/contact-us/
Linnaeus, formed in 2014 and backed by Mars Petcare, is a leading veterinary services group comprising some of the most highly-respected practices in the UK. The group has seen continued growth and has had fantastic investment in its service offering, enabling it to maintain its position at the very forefront of specialist and first opinion veterinary services and excellence.
Linnaeus is a vibrant, forward-thinking partnership of highly respected veterinary practices across the UK, comprising some of the best clinicians in the profession who were carefully selected to ensure the highest levels of patient care across our group.
Together we provide a growing community of like-minded veterinary professionals who are passionate about what they do. We are incredibly proud of each and every member of our diverse portfolio, from the UK’s most respected small animal referral centres to our selection of high-quality first opinion practices.
Through its flexible and supportive culture, its practice teams can focus on delivering top-quality care to their patients. For more on Linnaeus, please visit www.linnaeusgroup.co.uk.
Committed to Excellence
