Job Description

Job Title: Client Care Associate

Location: City Vets, Heavitree and St Thomas

Job type: Part-time, permanent

Hours: 32.6 hours per week. Plus Saturdays on a rota basis

Shifts: Mon - Weds 1.30pm - 7pm, Thurs 8-6 and Fri 1.30-7pm

Your role and responsibilities

City Vets are looking for an enthusiastic and compassionate receptionist to join our friendly and forward-thinking team. In this role, you will have the opportunity to enhance your customer service skills. The role requires a caring, confident and mature approach to all aspects of veterinary practice and client care.

This role is vital to maintaining the high standards expected throughout our exceptional team. You will work closely with the Client Care Manager to deliver an outstanding experience for clients and visitors. An essential aspect of this role is to maintain a positive and friendly attitude.

The role is varied and will include (but is not limited to) the following:

• Greeting clients and their pets with a friendly and helpful manner
• Diary management
• Maintaining accurate client records in line with data protection regulations
• Day to day administrative duties.
• Communicating with clients, colleagues, and the wider business face-to-face, through email and telephone
• Maintaining the organisation and hygiene standards of the reception areas
• Processing payments in various forms
• Processing repeat medication requests.

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Enhanced sickness pay
• Enhanced equal family leave
• Recruitment referral reward scheme
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• ·Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme

About us
City Vets are a multi-site, RCVS-accredited, primary care practice based in Exeter. We are committed to providing a gold-standard, professional, and caring service to our patients and their owners. We have state-of-the-art facilities including an onsite CT scanner. Additionally, our Heavitree practice is the only practice in the south-west to have a Gold Standard Rabbit Welfare Association & Fund certificate.

We’re proud to say we work closely with several charities, including the Cat Protection League, RSPCA, Guide Dogs plus local farm and wildlife zoos, meaning no two days are ever the same!

City Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about City Vets, Linnaeus or the role, please contact our Talent Acquisition team at  careers@linnaeusgroup.co.uk.

#LI-OH1 #LI-Onsite

Salary Value: £21,766.37 per annum;

Salary Description: Salary, Pro-rata;