Job Description
Client Care Associate (CCA) — Dennis, MA (Part-Time)
Cape Cod Veterinary Specialists
Pay range: $18–$23/hour (commensurate with experience, schedule, credentials)
If you’re an experienced customer service professional who thrives in a fast-paced environment and wants work that truly matters, join Cape Cod Veterinary Specialists (CCVS) in Dennis, MA. As a Client Care Associate (CCA), you’ll be the first and last impression for clients during some of their most stressful moments—and an essential part of a team delivering gold-standard emergency and specialty care.
About the Role
Client Care Associates are the connection point between pet owners, referring veterinarians, and our medical teams. You’ll help keep the hospital running smoothly through compassionate communication, organization, and accurate financial transactions—while supporting an exceptional client experience from check-in to check-out.
Schedule:
- Part-time, typically 15–20 hours/week
Will be a combination of day and swing shifts, with weekend hours
May be required to work shifts in both Dennis and Buzzards Bay locations
Evenings/weekends and holiday rotation required
Initial training may include time at both Dennis and Buzzards Bay locations
What You’ll Do
Greet and check in clients for emergency and specialty appointments
Schedule and confirm appointments
Answer and direct calls on a multi-line phone system
Create estimates/invoices, take deposits, and process payments
Scan documents and maintain accurate records in the EMR
Send medical records to referring veterinarians
Maintain a clean, organized front desk and lobby area
Respond with compassion and empathy in emotional, high-stress situations
Contribute to a supportive, positive team culture (mentorship encouraged)
Required/Preferred Qualifications
1+ year veterinary hospital experience preferred (technician, liaison, CSR/CCA)
Open to the right person who is eager to learn and “gets it”
Strong customer service and communication skills
Ability to multitask, prioritize, and stay calm under pressure
Comfortable with computers (Word/Excel) and learning new software
Basic math skills for deposits and payment processing
Preferred knowledge of ezyVet, SmatFlow(or similar), CareCredit
Professional, pleasant, engaged, and respectful with clients, referring DVMs, and teammates
Interest in learning additional hospital skills is a plus (opportunities to learn Veterinary Assistant skills if desired)
About CCVS
Cape Cod Veterinary Specialists is a growing emergency and specialty hospital serving Cape Cod and the Islands, with 20+ specialists across nine specialties. As a United Veterinary Care partner hospital, CCVS supports sustainable, fulfilling careers while providing exceptional care to our community.
Ready to be the calm, capable voice clients rely on?
Apply to join our Dennis Client Care team today.
