Job Description

Client Care Assistant – Brand New Clinic

Join our brand-new Medivet Elephant Park clinic as a Client Care Assistant, based near Elephant and Castle station.

You’ll be the first point of contact for our clients, welcoming them into the practice and handling phone calls and enquiries. You’ll play a key role in delivering exceptional care and ensuring every client, patient and colleague feels supported.

We’re looking for someone who is enthusiastic, enjoys working as part of a team and brings a positive attitude to work every day.

This is an exciting opportunity to join a brand-new team, with clear career progression opportunities for the right candidate.

What we’re looking for

• Previous clinical call handling and customer facing experience (Veterinary practice experience, welcomed but not essential)
• A friendly, approachable and client-focused attitude.
• Excellent communication and teamwork skills.
• A genuine passion for providing exceptional customer care.
• Commitment to a full time, 40hr working week with weekend rotation
• Start date, early November

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team