Hours:

• Mondays
• Tuesdays
• 1 in 6 Saturdays

Fixed Term contract upto 1 year

Included in a Bank holiday rotation

As the first point of contact for our clients and their pets, you'll provide a warm welcome, manage appointments, answer telephone enquiries, process payments, and support the smooth running of the practice. You'll play a key role in ensuring every client receives an exceptional experience from the moment they walk through our doors.

Excellent communication skills, a positive attitude, and the ability to thrive in a busy environment are essential. Previous customer service experience is desirable, although full training will be provided.

If you're passionate about delivering outstanding client care and enjoy working as part of a supportive veterinary team, we'd love to hear from you.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team