Job Description
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.
We are looking for a friendly, compassionate and reliable Receptionist to join our small veterinary practice.
This is a varied role that includes working alongside our existing reception team, covering holidays, and working regular hours, including one in every three Saturdays
As the first point of contact for our clients, you'll need excellent communication skills and a caring nature. Many of the people who visit us are going through difficult or emotional situations with their pets, so empathy, patience and professionalism are essential.
What we're looking for:
- A warm and welcoming personality
- Excellent customer service and communication skills
- The ability to remain calm and organised in a busy environment
- Someone who works well as part of a close-knit team
- A genuine love of animals and understanding of their importance to their owners
- Flexibility to provide holiday cover when required
About us:
We are a small, supportive team who genuinely look after one another. We enjoy coming to work, work closely together, and are looking for someone who will fit naturally into our friendly practice culture.
The role includes:
🐶 Welcoming clients and their pets
🐱 Managing appointments and telephone enquiries
🐭 Administrative and reception duties
🐰 Supporting the veterinary team
💊 Assisting with dispensing medications where appropriate
💉 Providing excellent care and support to our clients
If you're looking for a rewarding role in a caring environment and would like to become part of our veterinary family, we'd love to hear from you.
Your career means more than a rota and a job title, that’s why we offer:
Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
Annual leave
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
