Job Description

We are looking for a friendly, organised and compassionate Client Care Assistant to join our team at our Thorpe Bay (Shoebury Road) branch on a part-time basis. This role is for 21 hours per week and includes participation in a 1 in 6 Saturday rota, along with a bank holiday rotation based at our Southend 24-hour hospital.

You will be the first point of contact for our clients, providing excellent customer service both in person and over the phone. The role includes managing appointments, handling enquiries, supporting the clinical team, processing payments and helping ensure the smooth day-to-day running of the practice.

The ideal candidate will have strong communication skills, be confident working in a busy environment and have a caring, professional approach towards both clients and their pets. Previous reception or customer service experience is preferred, and experience within a veterinary or healthcare setting would be beneficial.

This is a fantastic opportunity to join a supportive and welcoming team within a busy first opinion practice and hospital environment.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team