Job Description

We are looking for a friendly and enthusiastic Client Care Assistant to join our busy and welcoming Hockley practice on a part-time basis, working 25.5 hours per week on a fixed term contract.

Our Hockley branch is a well-established and supportive practice with a team of 3 vets, 6 RVNs, a VCA and CCA team, all working together to provide excellent patient and client care.

The role includes a 2 in 3 Saturday morning rota, along with participation in a bank holiday rotation at our Southend 24-hour hospital.

As the first point of contact for our clients, you will play a key role in delivering exceptional customer service. Duties will include managing appointments, answering telephone and email enquiries, processing payments, supporting the clinical team and helping the practice run smoothly day-to-day.

We are looking for someone who is organised, compassionate and confident working in a fast-paced environment. Previous reception or customer service experience is preferred, and veterinary experience would be an advantage although not essential.

This is a fantastic opportunity to become part of a friendly and supportive team within a busy first opinion practice.

Your career means more than a rota and a job title, that’s why we offer:

Health and wellbeing

• Health Cash Plan from day one
• 24/7 counselling and wellbeing support
• Life Assurance 3 x salary

Annual leave

• 5 weeks’ annual leave plus Bank Holidays, rising with length of service
• Extra ‘Day for You’, a paid day off just for you

Additional support

• Cycle to Work
• Season Ticket loans
• Discounts on Medivet products and services

About you

You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.

We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.

What you’ll be doing

Typically, in this role, you’ll:

• Carry out reception duties, greeting clients on arrival, and updating records
• Triage the impact of emergency appointments, contacting clients and rearranging as needed
• Manage the practice diary to ensure appointment availability is optimised to team skillset
• Answer client phone calls and manage messages
• Ensure appointment slots are available for clients to book online
• Process any repeat prescription order requests
• Work collaboratively within a supportive team