At Medivet Bisley, we know that outstanding veterinary care starts long before a pet enters the consult room. Our Client Care Assistants play a vital role in creating a calm, organised, and welcoming environment for clients and colleagues alike.
As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for:
• Be the first point of contact for clients, offering a warm, professional welcome both in person and over the phone.
• Manage appointments efficiently, including booking, rescheduling, and supporting the smooth flow of the day for the clinical team.
• Handle client queries with confidence, providing accurate information or directing them to the appropriate team member.
• Maintain a calm, organised reception area, ensuring clients and their pets feel comfortable and supported.
• Process payments and insurance claims accurately, following Medivet procedures.
• Support the clinical team by preparing paperwork, updating client records, and ensuring all information is captured correctly.
• Assist with administrative tasks, including email correspondence, stock checks, and maintaining practice documentation.
• Promote Medivet services and preventative healthcare, helping clients make informed decisions about their pets’ wellbeing.
• Contribute to a positive team culture, communicating clearly and working collaboratively with colleagues across the practice.
You will also support the Guildford practice on weekends working 1 in 4 Saturdays.
If you’re a confident communicator with a passion for helping people and pets, this could be the ideal next step in your career.
Health and wellbeing
Annual leave
Additional support
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
Typically, in this role, you’ll:
We are Medivet.
Where exceptional veterinary care is at the heart of everything we do. Our community is dedicated to providing outstanding care for pets while supporting and valuing the people who make it possible. At Medivet, we’re not just focused on animal health; we’re committed to nurturing a workplace that champions both our people and the pets they care for.
Discover why Medivet is a unique and rewarding place to build your career in veterinary care.
Ready to join our community? Apply today to become part of something exceptional.
