Pets at Home

Client Care Advisor - Saturday Role

Pets at Home  •  £13/hr  •  Man, CI (Onsite)  •  2 days ago
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Job Description

Client Care Assistant (Saturday Role)

Altrincham | £13.00 per hour | 5 hours every Saturday

Looking to start a career in veterinary practice?

We are looking for a Client Care Assistant to join our team every Saturday at our modern small animal practice in Altrincham.

This is an ideal entry role for someone with strong customer service skills who is interested in working within a veterinary environment.

You will work alongside an experienced receptionist and wider clinical team, with support and guidance as you learn the role.

The role

This is a front-of-house role helping the practice run smoothly on Saturdays.

Your responsibilities may include:

  • Greeting clients and supporting front desk duties
  • Answering phones and helping manage appointments
  • Supporting the reception and clinical teams
  • Maintaining organisation and cleanliness within client-facing areas
  • General administrative and practice support tasks

This role will suit someone who enjoys working with people, stays calm under pressure, and takes pride in
providing a positive client experience.

The practice

  • Recently extended, modern site
  • 5 consult rooms and 2 theatres
  • Supportive reception and clinical teams
  • Busy first opinion small animal practice
  • Strong focus on teamwork and client care

Additional hours

There will also be opportunities to work additional shifts covering holidays and team absence.

This role could suit:

  • someone looking for their first role in veterinary practice
  • someone interested in veterinary nursing or animal care in the future
  • or someone wanting a long-term support role within practice

What we’re looking for

  • Excellent customer service skills
  • Friendly, calm and professional manner
  • Reliable and organised
  • Comfortable speaking with clients face to face and on the phone
  • Able to work well within a team
  • Willingness to learn veterinary practice systems and processes

You do not need previous veterinary experience. Attitude, communication skills, and reliability matter most.

The package

  • £13.00 per hour
  • 5 hours every Saturday
  • Opportunity for additional hours covering holidays and team absence
  • Staff discount
  • Supportive team environment
  • Entry-level opportunity within veterinary practice

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Pets at Home

About Pets at Home

Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.

We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.

Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.

Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!

If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/

Industry
Retail & Ecommerce
Company Size
5,001-10,000 employees
Headquarters
Handforth, GB
Year Founded
1991
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