Job Description

We are hiring a Client Care Advisor to join our team to cover maternity leave for 12 months!

We are looking for a caring, helpful person with a friendly manner and good communication skills to join our reception team! As a member of our reception team you will be responsible for front of house duties as well as providing clerical support to the practice manager and other staff. You will need to be able to meet deadlines and prioritise your workload.
You will be required to work between Struthers and Scott and Jacksons Vets.

Main responsibilities of the role include but are not limited to; 

*Liaising with the clients and the clinical staff to provide a high level of customer care.
*Meeting and greeting clients and pets.
*Booking appointments and diary management.
*Managing telephone and email enquiries.
*Taking payment for services and products.
*Managing cash and end-of-day banking.
*Maintaining a clean and safe space for our clients and their pets.
In exchange for your hard work and commitment we offer competitive pay rates, free uniform and a benefits package including staff discount and pension schemes.

About the rota

This is a part-time role working 25 hours per week Monday-Friday. There will also be a share in the Saturday morning rota.

Our ideal candidate

The successful applicant should be able to multi-task, be a team player and have good telephone skills as well as being proficient in IT, including use of Microsoft Office and Excel.

In addition to a competitive salary, you will benefit from:

*6.6 Weeks annual leave FTE
*Additional annual leave for your birthday which will be added to your holiday allowance
*Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
*Cycle to work scheme
*Initiatives focused on employee wellbeing
*Non-accidental injury support
*Learning and development opportunities via the IVC Evidensia Academy
*Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
*Pension scheme
*Discounted staff pet care