Pets at Home

Client Care Advisor

Pets at Home  •  £13/hr  •  Bol, TD / Bolton, GB (Onsite)  •  3 hours ago
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Job Description

Are you passionate about delivering exceptional service and thrive in a supportive, collaborative team?

At Bolton Central Vets for Pets, we value our people just as much as our patients. We’re excited to welcome an enthusiastic individual to join us as a full-time Client Care Advisor.

This is a full-time role, working 32 to 40 hours per week with 1 in 4 Saturdays.

What your typical day will look like:

  • Providing outstanding service to clients while ensuring their pets receive the very best care, acting as an essential link between clients and the clinical team.
  • Building and maintaining strong, trusting relationships with clients, their pets, and the wider practice team.
  • Ensuring every client visit is a positive experience so they leave feeling valued, reassured, and happy to return.
  • Offering a warm welcome, providing guidance and support, and handling payments and future bookings with efficiency and care.
  • Coordinating the smooth daily flow of the practice using our online booking system—strong computer skills are essential.

The attributes required:

  • Previous experience in the veterinary industry or a customer care environment is preferred.
  • Someone who can be the warm, friendly face that greets clients and their pets on arrival.
  • A proactive individual who can confidently guide clients by staying fully informed about all practice services and offerings.
  • A calm, attentive approach, always focused on meeting each client’s needs.
  • Enthusiasm, drive, and a genuine passion for delivering exceptional service—along with a love for animals.
  • The ability to handle a range of situations with professionalism, from supporting clients during difficult moments to celebrating the joy of a puppy’s first visit.
  • A team player who contributes to a positive, welcoming, and friendly atmosphere for clients and colleagues alike.

In short, you enjoy being busy, love helping people and their pets, and always strive to make a difference.

Benefits:

In return, we offer a 20% discount at the Vet Group, Pets at Home, and the Groom Room, access to discounts and cashback schemes, in-house career development opportunities, a pension scheme, and holiday allowance. The salary for this role is £12.71 per hour.

Location: BL2 1HQ

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!

Pets at Home

About Pets at Home

Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.

We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to work with pride and passion, to bring honesty and integrity to work every day, and to do it all with a sense of fun and fearlessness. We never shy away from having the important conversations and doing what we say we’ll do.

Our values and behaviours are practiced daily across the business and are what really makes us an enjoyable, exciting place to work. We're always striving to develop and reward our colleagues with an extensive in-house series of training programmes, wellbeing initiatives and a comprehensive benefits package. In 2018 we were delighted to be voted top 5 in the Great Place to Work UK’s Large category.

Our colleagues are central to the success of the business and are fully trained in pet care and dedicated to animal welfare. Pets are central to everything that we do and 93% of colleagues have their own pets too!

If you like the sound of life at Pets at Home, you can find out more on our dedicated careers site: https://www.petsathomejobs.com/

Industry
Retail & Ecommerce
Company Size
5,001-10,000 employees
Headquarters
Handforth, GB
Year Founded
1991
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